Dynamic professional with a strong background in customer service and administrative support, notably at Texaco. Proven ability to enhance operational efficiency and train staff effectively. Skilled in inventory management and adept at problem-solving, ensuring high standards of service and organization in fast-paced environments. Committed to fostering positive customer relationships. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hi, I’m
Tierra Boyce
Administrative Assistant
Birmingham,AL
Summary
Overview
22
years of professional experience
Work History
Texaco
Cashier Key Holder
05.2025 - Current
Job overview
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area to enhance efficiency.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new staff on operational procedures and best practices for customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
State of Tennessee Transportation Department
Administrative Assistant
02.2019 - 02.2024
Job overview
- Managed scheduling and coordination of departmental meetings and events.
- Developed and maintained efficient filing systems for easy document retrieval.
- Assisted in preparing detailed reports and presentations for leadership reviews.
- Streamlined office procedures to enhance workflow efficiency and reduce delays.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Market Basket Grocery Store
Head Cook
05.2004 - 03.2018
Job overview
- Supervised culinary staff to enhance efficiency in meal preparation and service.
- Developed daily menus in accordance with seasonal ingredients and customer preferences.
- Maintained high standards of food safety and sanitation practices throughout the kitchen.
- Educated new team members on essential cooking skills and safety procedures.
- Placed orders to restock items before supplies ran out.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
Education
Bryant And Stratton CollegeGetzville, NY
Associate of Science from Medical Administration
08.2026
University Overview
Office Applications and Word Processing
Cultural Competence - Human Services
Research and Writing
Physchology
Power Point
Excel
College Mathematics
Anatomy & Physiology
ICD Diagnostic Coding
Medical Office Support & Human Services
Career Development - Theory & Practice
Ethics in Health & Human Services
Healthcare Terminology
Reimbursement & Coding
Electronic Health Records
CPT Level II Coding
HIPAA Rules Regulations & Procedures
Herzing College Birmingham, AL
Associate of Science from Businesses Administration
07.1995
University Overview
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Reliability and punctuality
Written and verbal communication
Professionalism and courtesy
Complex Problem-solving
Staff training
Attention to detail
Inventory management
Decision making aptitude
Reports and documents
Records maintenance
Proficient in software
Report preparation
Multitasking and organization
Clear communication
Data entry
Online orders preparation
Ordering and stocking
Dependability and reliability
Problem-solving
Honest and dependable
Timeline
Cashier Key Holder
Texaco
05.2025 - Current
Administrative Assistant
State of Tennessee Transportation Department
02.2019 - 02.2024
Head Cook
Market Basket Grocery Store
05.2004 - 03.2018
Bryant And Stratton College
Associate of Science from Medical Administration
Herzing College
Associate of Science from Businesses Administration