Tierra Brown
Dallas
Summary
Experienced in high-volume dining environments, demonstrating effective guest engagement and efficient multitasking skills. Responsibilities included accurately taking drink orders, monitoring alcohol consumption, and providing menu recommendations based on customer preferences. Maintained food safety standards and ensured timely communication between kitchen staff and guests, contributing to smooth operational flow. Proven ability to deliver exceptional service while adhering to company policies regarding responsible alcohol service practices.
Overview
9
9
years of professional experience
Work History
Cocktail Server
Musical Theatre Heritage
Kansas City
02.2023 - 02.2025
- Adhered to all company policies regarding responsible alcohol service practices.
- Communicated with customers to take drink orders accurately.
- Greeted guests upon arrival and provided them with menus.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Suggested cocktail choices based on customer preference, daily specials, and inventory availability.
- Provided exceptional service to high volume of daily customers.
To-Go Server
Cracker Barrell
Lewisville
06.2021 - 12.2022
- Assisted guests with selecting food items based on dietary needs or preferences.
- Regularly monitored inventory levels of restaurant supplies needed for daily operations.
- Greeted customers and provided menus.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Organized and tracked to-go orders while maintaining accuracy.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cashier Team Lead
Taco Bell
DeSoto
08.2020 - 06.2022
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Ensured compliance with all safety regulations while performing tasks.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Developed strong working relationships with team members to foster collaboration.
- Assisted cashiers with resolving customer complaints and inquiries.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Food Service Worker
Waffle House
DeSoto
04.2016 - 11.2020
- Utilized point-of-sale systems for taking orders from customers.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Delivered food orders promptly and accurately to guests tables.
- Followed established cash handling procedures when collecting payment from customers.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06-2012
Skills
- Point-of-sale operation
- Guest engagement
- Speed and efficiency
- Efficient multitasking
- Cocktail preparation
- Responsible alcohol service
Timeline
Cocktail Server
Musical Theatre Heritage
02.2023 - 02.2025
To-Go Server
Cracker Barrell
06.2021 - 12.2022
Cashier Team Lead
Taco Bell
08.2020 - 06.2022
Food Service Worker
Waffle House
04.2016 - 11.2020
High School Diploma -
Duncanville High School