Grace Scott
Granger
Summary
Experienced with over six years in hospitality with a strong focus on customer service and operational efficiency. Responsibilities included accurately processing drink orders, maintaining cleanliness of bar areas, and adhering to responsible alcohol service practices. Demonstrated ability to manage inventory levels and train junior staff in food preparation techniques, ensuring compliance with safety standards. Proven track record of providing excellent service during high-volume shifts while effectively utilizing point-of-sale systems.
Overview
9
9
years of professional experience
Work History
Cocktail Server
Kenny’s Garage
Waukee
02.2025 - Current
- Stocked ice, napkins, straws, condiments, on the bar top.
- Communicated with customers to take drink orders accurately.
- Cleaned bar area including wiping surfaces, disposing trash.
- Adhered to all company policies regarding responsible alcohol service practices.
- Processed cash payments from customers using a point-of-sale system.
- Provided excellent customer service at all times.
- Cleared tables quickly after guests departed.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
Cook
Granger Nursing & Rehab, New Lifestyles
01.2025 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Supervised and trained kitchen staff on proper preparation techniques.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Cocktail Waitress
Coa Cantina
Des Moines
06.2024 - 10.2024
- Greeted customers and provided menus to guests.
- Kept bar stocked with necessary supplies including glassware, garnishes, ice and liquor.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Cleaned bar area including wiping surfaces, disposing trash.
Server
Chicken Coop Sports Bar & Grill
Urbandale
02.2019 - 08.2022
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Texas Roadhouse
Urbandale
02.2021 - 07.2021
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Sales Associate
Classic Tan
Urbandale
03.2017 - 09.2017
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
Restaurant Hostess
Texas Roadhouse
Urbandale
12.2015 - 03.2016
- Adhered to all safety regulations set forth by the restaurant management team.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Greeted customers and escorted them to their tables.
Education
High School Diploma -
Woodward-Granger High School
Woodward, IA01-2017
Some College (No Degree) - Nursing
Grand View Univerdity
Des Moines, IowaSkills
- Customer service
- Point-of-sale operation
- Inventory management
- Alcohol service
- Point of sale (POS) system operations
- Hospitality and accommodation
Timeline
Cocktail Server
Kenny’s Garage
02.2025 - Current
Cook
Granger Nursing & Rehab, New Lifestyles
01.2025 - Current
Cocktail Waitress
Coa Cantina
06.2024 - 10.2024
Server
Texas Roadhouse
02.2021 - 07.2021
Server
Chicken Coop Sports Bar & Grill
02.2019 - 08.2022
Sales Associate
Classic Tan
03.2017 - 09.2017
Restaurant Hostess
Texas Roadhouse
12.2015 - 03.2016
High School Diploma -
Woodward-Granger High School
Some College (No Degree) - Nursing
Grand View Univerdity