Tierra DeHerrera
Pueblo,CO
Summary
Accomplished in enhancing customer satisfaction and streamlining branch operations, my tenure at Sunflower Bank showcases a blend of financial advising and exceptional customer service skills. By fostering positive work environments and ensuring compliance, I've significantly contributed to operational excellence and client satisfaction, embodying a results-driven approach with a focus on financial accuracy and interpersonal communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Universal Banker
Sunflower Bank
2023.09 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Assistant Manager
Dollar General
2020.06 - 2020.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate - Dental Assisting
Colorado Dental Assisting School
Colorado Springs, CO09.2024
Skills
- Cash handling proficiency
- Branch operations
- Financial Advising
- Customer Service
Certification
- CPR Certification
- X-Ray Certification
- Dental Assisting Certificate
Timeline
Universal Banker
Sunflower Bank
2023.09 - Current
Assistant Manager
Dollar General
2020.06 - 2020.09
Certificate - Dental Assisting
Colorado Dental Assisting School
- CPR Certification
- X-Ray Certification
- Dental Assisting Certificate
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