Tierra Ford
Rome,USA
Summary
Achieved high levels of customer satisfaction through proactive problem-solving and effective team collaboration. Enhanced operational workflows in fast food production and customer service roles, contributing to overall team success. Demonstrated a strong work ethic and positive demeanor, ensuring tasks were completed to a high standard.
Overview
12
12
years of professional experience
Work History
Quality Inspector
Roper Corporation
LaFayette, GA
10.2025 - 01.2026
- Conducted detailed inspections of finished products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality
- Implemented process improvements that enhanced efficiency in the quality control workflow.
- Train new employees
Housekeeping Supervisor
Courtyard by Marriott
Rome, GA
05.2022 - 02.2025
- Supervised daily cleaning operations to ensure high standards of cleanliness and sanitation.
- Trained and mentored staff in efficient housekeeping procedures and safety protocols.
- Developed and implemented inventory management strategies for cleaning supplies and equipment.
- Coordinated with management to schedule staff shifts and allocate resources effectively.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Maintained records of employee performance, providing feedback for continuous improvement initiatives.
- Sometimes cleaned rooms myself when we didn’t have enough employees at work.
- Did laundry on very busy days so the housekeepers would have enough linen throughout the day.
- Inspecting
Welding Operator
F&P Georgia
Rome, GA
05.2021 - 04.2022
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Conducted routine maintenance on welding machinery to minimize downtime and improve efficiency.
- Collaborated with team members to optimize workflow and enhance production processes.
- Inspected finished products for quality assurance, ensuring compliance with industry standards.
- Monitored inventory levels of welding supplies, coordinating reorders as necessary to maintain operations.
- Optimized workflow by maintaining a clean and organized work area, allowing for increased productivity.
Assembly
Voestalpine Automotive Inc
White, GA
05.2019 - 06.2021
- Streamlined assembly line operations for increased output and reduced downtime.
- Troubleshot issues during the assembly process, implementing solutions efficiently to minimize downtime.
- Maintained detailed records of production and assembly processes.
- Suggested improvements to assembly instructions, making them clearer and more efficient for assembly team.
- Inspected parts after done with production.
- Welding Machine Operator
Customer Service Representative Assistant
The Lewis Chemical Company
Rome, GA
11.2016 - 04.2019
- Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information.
- Entered important company data on the computer such as bills, payments, etc.
- Kept physical files and digitized records organized for easy updating and retrieval by any team with access. (Filed papers)
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Called Customers about products.
- Resolve product issues by clarifying the customer's complaint.
- Data Entry
Sandwich Artist
Subway
Summerville, GA
06.2014 - 11.2016
- Took orders, Prepared foods and processed payments.
- Prepared and assembled sandwiches according to customer specifications and company standards.
- Ensured food safety and sanitation guidelines were consistently followed during meal preparation.
- Trained new team members on sandwich-making techniques and operational procedures.
- Managed inventory levels, restocking supplies to maintain efficient workflow during peak hours.
- Assisted in maintaining cleanliness and organization of the work area to enhance customer experience.
- Engaged with customers to provide personalized service, ensuring satisfaction with orders.
Education
High School Diploma - undefined
Chattooga High School
Summerville, GA05.2014
Skills
- Customer service experience
- Team collaboration
- Typing
- Sorting and labeling
- Data entry
- Computer Skills
- Sales/Retail Experience
- Team standards
- Manufacturing experience
- Production experience
- Fast food experience
- Filing
- Customer Support
- Clerical Experience
- Assembly
- Weld operator
- Sanitation standards
- Inspecting
- Quality Inspector
Timeline
Quality Inspector
Roper Corporation
10.2025 - 01.2026
Housekeeping Supervisor
Courtyard by Marriott
05.2022 - 02.2025
Welding Operator
F&P Georgia
05.2021 - 04.2022
Assembly
Voestalpine Automotive Inc
05.2019 - 06.2021
Customer Service Representative Assistant
The Lewis Chemical Company
11.2016 - 04.2019
Sandwich Artist
Subway
06.2014 - 11.2016
High School Diploma - undefined
Chattooga High School