Customer Service Representative
Open To Work
Tierra Givens
HopSkipDrive Inc.
North Las Vegas,NV
Summary
Personable and solution-focused, bringing strong communication and problem-solving abilities. Knowledge of troubleshooting techniques and technical support, combined with proficiency in managing customer inquiries and resolving issues efficiently, ensuring compliance with regulations, and consistently exceeding performance targets. Committed to delivering exceptional service and fostering positive customer relationships.
1
Certification
2
years of professional experience
Work History
Safe Ride Support Specialist
1 Month- Handled over 100 live ride inquiries daily, ensuring quick resolution.
- Assisted with troubleshooting for consumer and driver apps and website issues.
- Maintained strict adherence to company policies and compliance procedures.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Financial Services Specialist
4 Months- Handled complex account inquiries related to Visa and retail credit products.
- Resolved disputes, researched discrepancies and addressed concerns regarding statements, balances, and interest rates.
- Assisted customers in navigating online banking platforms and mobile applications, enhancing their overall digital experience
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
1 Year 2 Months- Handled digital retail transactions, exchanges, refunds, and adjustments.
- Responded to customer requests for products, services, and company information.
- Used multiple systems to manage case notes and resolve issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in virtual team meetings and training to improve service delivery.
Skills
Customer Relationship Management
Active listening & Critical thinking
Effective Communication & Problem Solving
Documentation & Compliance
Time Management & Multitasking
Microsoft Office Suite & Case Management Systems
Customer service
Remote support
Support services
Empathy and patience
Technical troubleshooting
Data entry
Documentation and reporting
Telecommunications
Issue resolution
Issue escalation
Operating systems
Problem-solving
Troubleshooting and Diagnostics
Organizational skills
Attention to detail
Friendly and patient
Customer communication and empathy
Interpersonal skills
Call center operations
Remote technical support
Certification
- CNP - Certified Notary Public (NV)
Commission Number 23-7406-01
Education
High School Diploma
Work Preference
Job Search Status:
Open to workLocation Preference
RemoteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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