TIERRA HODGES
First Horizon Bank
Kissimmee,FL
11
years of professional experience
Results-driven financial professional specializing in client relationship management and financial analysis. Excels in building partnerships and delivering quality service in fast-paced settings. Strengths include analytical expertise and attention to detail, enhancing operational efficiency and client satisfaction.
Work History
Virtual Banker
3 Years 8 Months- Address client issues related to account discrepancies and technical difficulties on digital banking platform to enhance client experience.
- Foster customer loyalty by providing exceptional service and efficiently addressing all inquiries.
- Analyze and compile relevant information to effectively file fraud and dispute claims.
- Oversee client account management, facilitating reissuance of credit and debit cards. Manage updates to client personal details to provide account accuracy. Directed internal transfers and ensured timely processing of credit card and loan payments.
- Document client interactions and service requests to uphold compliance and enhance service quality.
Store Manager
2 Years- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Implemented inventory management systems to enhance product availability and reduce shrinkage.
- Developed and executed visual merchandising strategies that elevated brand presentation and customer engagement.
- Hired trained and mentored staff, fostering a collaborative and high-performing team environment.
- Presented detailed analyses of sales and staff performance metrics to guide strategic decision-making.
Floor Manager
5 Years- Monitored inventory levels to ensure stock availability while minimizing excess merchandise loss.
- Fostered a positive team environment through regular communication and engagement activities.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Managed daily store operations for smooth functioning and achieving sales targets.
Education
Associate’s Degree - General Studies
Skills
Attention To Detail
Customer Relationship Management
Complex Problem Solving
Account Management
Leadership
Team Building
Organizational Development
Client Support
Timeline
Virtual Banker
First Horizon Bank
01.2023 - CurrentRead More
Store Manager
Designer Eyes
01.2021 - 01.2023Read More
Floor Manager
Sunglass Hut
01.2016 - 01.2021Read More
Valencia College
Associate’s Degree from General Studies
Read More