Tierra Jenkins
Shoreline,WA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.i have experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
7-Eleven
Seattle, WA
Sandwich Artist
Jimmy John's Sandwiches
Bellevue, WA
Server
Bayview Retirement Community
Seattle, WA
Stocker
Safeway
Seattle, WA
Host
Dave & Buster's
Seattle, WA
Housekeeping Room Attendant
Belltown Inn
Seattle, Washington
01.2019 - 12.2021
- Followed safety procedures when using chemical cleaners and power equipment.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Provided guests with information on hotel services and room features.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Inspected furniture for damage or stains in between guest stays.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Customer Service Representative
Temp Agency
Seattle, WA
12.2023 - 02.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Intern
Temp Agency
Seattle, WA
09.2017 - 03.2018
- Inputted data into spreadsheets for tracking purposes.
- Created presentations using Microsoft Office Suite.
- Managed travel arrangements including booking flights, hotels, rental cars.
- Provided administrative support to staff members as needed.
Environmental Cleaning Technician
N/a
Seattle, WA
08.2016 - 12.2016
- Restocked restroom supplies such as paper towels, soap dispensers and toilet tissue.
- Assisted with the setup for special events held at the facility.
- Conducted regular inspections of heating and cooling systems in order to identify any potential issues that may need repair or maintenance.
Education
High school diploma -
SouthEast Interagency
Seattle, WASkills
- Food Preparation
- Administrative experience
- Cash Handling
- Microsoft Office
- Writing skills
- Cashiering
- Sales
- Customer service
- Serving Experience
- Front desk
- Teamwork
- Cleaning Experience
- Typing
- Organizational skills
- Retail sales
- Communication skills
- Complaint resolution
- Cleaning procedures
- Administrative support
Certification
- CPR Certification
- Food Handler Certification
Languages
English
Timeline
Customer Service Representative
Temp Agency
12.2023 - 02.2024
Housekeeping Room Attendant
Belltown Inn
01.2019 - 12.2021
Administrative Intern
Temp Agency
09.2017 - 03.2018
Environmental Cleaning Technician
N/a
08.2016 - 12.2016
Cashier/Sales Associate
7-Eleven
Sandwich Artist
Jimmy John's Sandwiches
Server
Bayview Retirement Community
Stocker
Safeway
Host
Dave & Buster's
High school diploma -
SouthEast Interagency
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