Tierra Madison
Durham,NC
Summary
Dynamic customer service professional with extensive experience at Walmart, recognized for enhancing customer satisfaction and loyalty. Skilled in critical thinking and data entry, I efficiently resolved complaints and trained new staff, contributing to improved retention rates and streamlined operations. Committed to delivering exceptional service and fostering positive experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Walmart
08.2013 - 03.2016
- Assisted customers with inquiries, enhancing overall satisfaction and loyalty.
- Resolved complaints efficiently, improving customer retention rates.
- Trained new staff on store policies and customer service protocols.
- Streamlined checkout processes, reducing wait times for customers.
- Assisted customers over the phone reguarding store operations, product information and order placement.
Cashier
Marshalls & HomeGoods
10.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and reconciled daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on register operations and customer service protocols.
Front Desk Agent
Baymont Hotel
10.2015 - 02.2019
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Coordinated room assignments and special requests to ensure optimal guest experiences.
- Resolved guest inquiries and complaints promptly, fostering a positive hotel atmosphere.
- Maintained accurate records of reservations, cancellations, and billing transactions for accountability.
Customer Service /Mortgage Loan Assistant
Independent Contractor
08.2019 - 07.2022
- Handled all incoming and outgoing calls/ follow-ups.
- Supported underwriters, ensuring efficient workflow through timely submission of completed files.
- Initial review of all loan documentation to ensure all items needed are received.
- Maintained social media pages marketing materials, customer out reach and market research.
PCA
DaVita
01.2023 - 11.2025
- Assisted patients with daily living activities, fostering independence and comfort.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Documented patient care accurately in electronic health records, ensuring compliance with standards.
- Trained new staff on best practices for patient care, enhancing team efficiency and service quality.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Set up and operated dialysis machines to provide patient care.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GASkills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Active listening
- Critical thinking
- Data entry
Timeline
PCA
DaVita
01.2023 - 11.2025
Customer Service /Mortgage Loan Assistant
Independent Contractor
08.2019 - 07.2022
Cashier
Marshalls & HomeGoods
10.2017 - 01.2018
Front Desk Agent
Baymont Hotel
10.2015 - 02.2019
Customer Service Representative
Walmart
08.2013 - 03.2016
High School Diploma -
Cornerstone Christian Correspondence School