Tierra McNeal

• Provided prompt technical support through email, phone, and chat channels, achieving a 91% customer satisfaction rate.
• Reduced average ticket resolution time by 45 seconds via troubleshooting techniques, improving customer experience.
• Managed 120+ technical support tickets daily while maintaining a 90% first-call resolution rate.
• Assisted customers in resolving complex software and hardware issues, contributing to a 43% reductionin escalated cases to Tier 2 support.

• Handled equipment, chemicals, and materials properly and with caution.
• Used time management and efficient cleaning methods to meet deadlines.
• Emptied trashcans and transported waste to collection areas.
• Organized and used industrial cleaning products following strict safety procedures.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Identified repair needs and major maintenance concerns, and escalated issues to management.

• Maintained up-to-date records of daily trips including number of passengers,

miles traveled, fuel usage.

• Exhibited strong communication skills in order to provide directions, answer

questions, and resolve disputes among passengers.

• Demonstrated ability to ensure passenger safety and comfort by providing

assistance with boarding and disembarking the bus.

• Maintained strict adherence to health and safety regulations.

standards during the journey.

• Organized storage areas to optimize materials movements and minimize labor hours.
• Recorded regular progress and issues with products.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Unloaded pallets and deliveries and organized products in warehouse.
• Sorted and delivered materials to different work areas and staff.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.

• Performed 2-3 comprehensive patrols to ensure the integrity and safety of the premises.

• Facilitated positive interactions with occupants and guests, addressing concerns and ensuring a

hospitable environment.

• Effectively documented security-related occurrences, maintaining accurate and detailed logs for management review.

• Determined business plan, mission statement, and vision.
• Launched new product lines successfully through comprehensive planning, strategy and research.
• Launched quality assurance practices for each phase of development.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Checked and verified photo identification prior to granting facility access.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.