Joyel Ryan
Croydon,PA
Summary
Detail-oriented dispatcher with strong skills in emergency management and effective communication. Proven ability to coordinate schedules and resolve customer issues, ensuring safe transportation and compliance with regulations.
Overview
18
18
years of professional experience
Work History
Receptionist/Operations/Accounts Payable
Bencardino Excavating
Bensalem, Pennsylvania
05.2026 - 08.2026
- Coordinated vendor communication to support timely delivery of materials and supplies.
- Handled office support duties including filing, data entry, and meeting scheduling.
- Used Excel, Word, and Access for data entry, analysis, and reporting support.
- Responded to customer questions quickly while maintaining strong customer satisfaction.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Answered work phones and routed correspondence to the correct parties.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Prepared conference rooms for meetings and took minutes.
- Supported budget planning and expense tracking to maintain financial health.
- Maintained a positive working relationship with fellow staff and management.
- Maintained front desk to provide a positive first impression.
- Greeted guests and vendors to assist in navigating the space.
- Offered reception coverage to relieve staff during absences or breaks.
- Reviewed and approved vendor invoices.
- Participated in credit and collections activities.
Dispatcher/Receptionist/Operations Assistant
Student Transportation of America, STA
Levittown, Pennsylvania
07.2021 - 11.2025
- Coordinated daily transportation schedules for students and staff.
- Communicated effectively with drivers to ensure timely pickups and drop-offs.
- Monitored traffic conditions to optimize route efficiency and safety.
- Managed emergency situations, providing clear instructions to drivers and families.
- Utilized dispatch software to track vehicle locations in real-time.
- Ensured compliance with safety regulations and company policies at all times.
- Trained dispatch staff on procedures and company systems.
- Collaborated with school officials to address transportation needs and concerns.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored the dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Managed daily delivery and work schedules to maximize coverage.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Verified driver credentials prior to assigning them a route or task.
- Monitored radio frequencies to ensure proper communication between personnel in the field and the dispatch office.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Prepared daily work and run schedules.
- Facilitated workflow by receiving and preparing work orders for completion.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Advised personnel about accidents, weather conditions or other hazards.
- Maintained current knowledge of personnel in the field and managed deliveries or delays.
- Oversaw communication within assigned territories.
- Greeted and assisted students and parents with transportation inquiries.
- Managed phone calls and directed inquiries to appropriate staff members.
- Processed transportation requests using company software systems efficiently.
- Maintained accurate records of student ridership and transportation data.
- Coordinated communication between drivers, parents, and school officials.
- Ensured front desk area remained welcoming and organized for visitors.
- Assisted in training new reception staff on company procedures and tools.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when needed.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Responded to inquiries from internal staff members regarding office operations.
- Verified visitors' identification cards before allowing access to the building.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed company database and ensured the accuracy of contact information.
- Coordinated company events with venues and advised staff of pertinent details.
- Coordinated daily transportation schedules for students and employees.
- Assisted in maintaining accurate records of vehicle maintenance and inspections.
- Supported communication between drivers, schools, and parents to ensure safety.
- Monitored compliance with safety regulations and operational policies.
- Collaborated with team members to resolve transportation-related issues promptly.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Ensured that all safety protocols were followed during day-to-day operations.
Driver
Student Transportation of America, STA
Levittown, Pennsylvania
09.2018 - 07.2021
- Operated school buses safely across designated routes for Student Transportation of America.
- Ensured compliance with all safety regulations and traffic laws during transportation.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Assisted students boarding and alighting from buses, ensuring their safety at all times.
- Communicated effectively with dispatch regarding route changes or delays encountered.
- Provided support to students with special needs during transportation as required.
- Collaborated with fellow drivers to optimize route efficiency and service delivery.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
- Performed pre-trip inspection checks and reported problems to the supervisor.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Maintained accurate logs of vehicle inspections and repair status.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Determined the most expedient trip by mapping out driving routes ahead of time.
- Managed time efficiently while making multiple stops along designated routes.
- Adapted to changing routes or schedules as required by the employer.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Utilized GPS and maps for efficient route planning.
- Operated a variety of vehicles safely in diverse weather conditions.
- Adhered to traffic laws and regulations to prevent accidents.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Checked vehicle after shift for damage.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
O.R. Scheduler
Robert Wood Johnson Hospital
Hamilton, NJ
06.2018 - 08.2019
- Coordinated patient appointments with advanced scheduling software to enhance patient access.
- Managed daily schedules for multiple departments efficiently.
- Scheduled appointments using scheduling software and confirmed with patients.
- Communicated effectively with medical staff regarding scheduling needs.
- Resolved scheduling conflicts to optimize patient flow.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Communicated schedule changes across the organization to minimize disruptions and maintain workflow.
- Monitored incoming requests and prioritized urgent cases promptly.
- Collaborated with insurance providers for appointment confirmations.
- Updated and maintained electronic health records to ensure data accuracy and support patient care.
- Coordinated with other departments regarding resources needed for specific projects.
- Maintained accurate records of all tasks completed by the team.
- Performed data entry into computer systems for tracking purposes.
- Maintained a positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Stocked inventory and ordered office and kitchen supplies.
- Provided HR administrative assistance to the management team.
- Greeted guests and vendors to assist in navigating space.
- Encouraged and improved cross-department internal communication.
- Offered reception coverage to relieve staff during absences or breaks.
Office Manager
Dr Edward Spiegel M.D.
Langhorne, Pennsylvania
06.2008 - 01.2018
- Managed daily office operations for a busy medical practice.
- Coordinated patient scheduling and appointment management efficiently.
- Oversaw medical billing processes and insurance claims submissions.
- Maintained accurate patient records and confidential information securely.
- Trained and supervised front desk staff on office procedures.
- Developed and implemented office policies to improve workflow and communication.
- Managed vendor relationships and streamlined office supply ordering process.
- Maintained a filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored invoices and payments to maintain accuracy of accounts receivable and payable.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Organized company events including holiday parties, team building activities.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, while setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Resolved customer complaints or answered customers questions.
- Interpreted and explained work procedures and policies to brief staff.
Education
Medical Assistant Certificate - Medical Receptionist/Assistant
Delaware Valley School Medical/Dental Assistatnts
Northeast Philadelphia, Pa06-1995
Skills
- Dispatch software
- GPS monitoring
- Route optimization
- Route navigation
- Route planning
- Dispatch coordination
- Dispatching procedures
- Crisis management
- Compliance monitoring
- Incident reporting
- Vendor communication
- Client relationship management
- Client relations
- Communication coordination
- Call management
- Customer service
- Problem resolution
- Data entry accuracy
- Data entry
- Record management
- Technical support
- Office operations
- Schedule management
- Multitasking organization
- Prioritizing calls
- Problem resolution
- Adjusting routes
- Maintaining call metrics
- Problem solving
- Detail orientation
- Team collaboration
- Stress tolerance
- Communication effectiveness
- Verbal communication
- Written communication
- Radio communication
- Driver communication
- New hire training
- Relationship building
- Conflict management
- Critical thinker
- Decision-making
- Tracking systems
- Shift management
- Scheduling procedures
- Communication effectiveness
- Written communication
- Dispatch recordkeeping
- Problem-solving
- Relationship building
Timeline
Receptionist/Operations/Accounts Payable
Bencardino Excavating
05.2026 - 08.2026
Dispatcher/Receptionist/Operations Assistant
Student Transportation of America, STA
07.2021 - 11.2025
Driver
Student Transportation of America, STA
09.2018 - 07.2021
O.R. Scheduler
Robert Wood Johnson Hospital
06.2018 - 08.2019
Office Manager
Dr Edward Spiegel M.D.
06.2008 - 01.2018
Medical Assistant Certificate - Medical Receptionist/Assistant
Delaware Valley School Medical/Dental Assistatnts