Tierra Mikell
Orlando,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Foundever
Orlando, Florida
01.2021 - 02.2025
- Developed customer service policies and procedures.
- Emphasized fast, friendly customer service.
- Developed strategies to improve customer service delivery.
- Promoted available products and services to customers during service, account management and order calls.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
Spectrum
Altamonte Springs, Florida
06.2018 - 12.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
BOONE HIGH SCHOOL
Orlando, FL05-2010
Skills
- Customer service
- Order tracking
- Data entry
- Issue resolution
- Customer engagement
- Time management
- Attention to detail
- Product promotion
- Call center experience
- Decision-making
- Multi-line telephone operations
- Credit adjustments
- Payment processing
References
References available upon request.
Timeline
Customer Service Representative
Foundever
01.2021 - 02.2025
Customer Service Representative
Spectrum
06.2018 - 12.2020
High School Diploma -
BOONE HIGH SCHOOL