TIERRA N. TERRY
Chicago,IL
Summary
Dependable, responsible and result-oriented employee seeking an opportunity with a growing company that will allow me to use and grow my skills and experience. Also, very goal oriented to help a team accomplish their goals. Very ambitious to provide exceptional customer service and determined to perform a job well done may benefit the company and result in career advancement.
Overview
19
19
years of professional experience
Work History
Security officers
Allied Universal
Chicago, IL
04.2026 - Current
- Patrolled Allied Universal client sites to detect and report suspicious activity, enhancing overall security posture.
- Monitored access points at client locations to ensure security protocols were followed. and verified employee, visitor, and vendor credentials.
- Completed incident reports and documented security concerns in Allied Universal systems, facilitating timely response and resolution of security issues.
Assistant Manager
McDonalds
Chicago, Illinois
11.2014 - 10.2024
- Ensured customer satisfaction through quality control measures
- Trained employees on company policies, reinforcing compliance standards
- Greeted customers as they entered restaurants
- Maintained clean work area and lobby.
- Counted cash drawer and vault for accuracy, maintaining financial integrity
Sales Associate
Marshalls
Chicago, Illinois
06.2014 - 09.2014
- Greeted customers professionally upon entering the facility
- Opened the sales floor and organized merchandise for first shift operations.
- Organized merchandise displays and closed the store efficiently at end of shift.
- Answered customer inquiries and directed them to appropriate departments, enhancing shopping experience
- Opened and prepared sales floor for first shift, ensuring readiness for customer engagement
- Managed complaints, resolving issues to maintain high customer satisfaction
Sales Clerk
Foreman Mills
Chicago, Illinois
11.2009 - 06.2010
- Greeted customers warmly at the entrance professionally upon entering the facility
- Greeted customers professionally upon entering the facility
- Designed promotional displays that attracted customer attention and contributed to sales growth
- Trained new employees on company policies and procedures to enhance team readiness and performance
- Addressed customer complaints effectively to resolve issues to ensure customer satisfaction and facilitated month end inventory
Housekeeper
Rainbow Beach Nursing Home
Chicago, Illinois
09.2007 - 12.2007
- Executed general maintenance tasks, including changing light bulbs and replacing broken fixtures.
- Cleaned windows and mirrors, sanitized restrooms, stocked and restocked supplies
- Maintained a clean and safe working environment
- Organized supplies in the supply room for easy access. and order supplies.
- Combined water, detergents, and chemicals to prepare effective cleaning solutions for various surfaces.
- Performed general maintenance tasks, including changing light bulbs and replacing broken fixtures.
Education
HighSchool Diploma - General Studies
Wendell Phillips High School
Chicago, IllinoisSkills
I have my 20 hours unarmed certificate I have my CPR certificate
- Cash handling
- Shift scheduling
- Staff training
- Inventory management
PROFILE
Ability to communicate effectively in a diverse community (Orally and in writing)
VOLUNTEER EXPERIENCE
Ability to communicate effectively in a diverse community (Orally and in writing)
Timeline
Security officers
Allied Universal
04.2026 - Current
Assistant Manager
McDonalds
11.2014 - 10.2024
Sales Associate
Marshalls
06.2014 - 09.2014
Sales Clerk
Foreman Mills
11.2009 - 06.2010
Housekeeper
Rainbow Beach Nursing Home
09.2007 - 12.2007
HighSchool Diploma - General Studies
Wendell Phillips High School