Tierra Perry
Augusta,GA
Summary
Proven in enhancing guest satisfaction at Crowne Plaza Hotel & Resorts through meticulous housekeeping and laundry skills, I excel in chemical handling and fostering positive guest relations. Demonstrated initiative by improving team productivity, contributing to a clean, organized environment that significantly boosts customer service outcomes.
Overview
6
6
years of professional experience
Work History
Housekeeping and Laundry Attendant
Crowne Plaza Hotel & Resorts
08.2023 - 06.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
Childcare Provider
Bessie's Child Care
04.2022 - 06.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
Laundry Attendant
Holiday Inn Express Hotel Suites
04.2018 - 03.2022
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GA05.1998
Skills
- Chemical Handling
- Laundry expertise
- Room Inspections
- Initiative-taking
- Customer service-focused
- Maintenance Coordination
- Guest Relations
- Housekeeping
Timeline
Housekeeping and Laundry Attendant
Crowne Plaza Hotel & Resorts
08.2023 - 06.2024
Childcare Provider
Bessie's Child Care
04.2022 - 06.2023
Laundry Attendant
Holiday Inn Express Hotel Suites
04.2018 - 03.2022
High School Diploma -
Hephzibah High School
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