Tierra Pettiford
Brooklyn,NY
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Strong communicator with excellent organizational and time management skills. Adept at handling multiple projects and prioritizing tasks. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Offers top technical abilities and relationship-building skills. Fosters a culture of enthusiasm for training and education, enabling employees to excel in their roles with zeal and proficiency.
Overview
11
11
years of professional experience
Work History
FGP Epic Practice Support Assistant
NYU Langone
03.2023 - Current
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Performed high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
- Fostered strong relationships with patients, resulting in increased trust and adherence to treatment recommendations.
- Developed a reputation as a reliable and knowledgeable resource for colleagues, resulting in increased collaboration within the medical team.
Patient Access Supervisor
New York Presbyterian
09.2021 - 10.2023
- Implemented quality assurance measures to ensure that patient access processes adhered to hospital policies and industry best practices for optimal service delivery.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Introduced performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Served as a key resource for senior leadership in developing strategic plans for the growth and expansion of Patient Access services, contributing valuable insights based on firsthand experience managing daily operations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Executed revised scheduling system, resulting in a significant reduction in overtime hours among employees while maintaining operational efficiency.
Admitting Registrar
New York Presbyterian
11.2015 - 09.2021
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Reduced errors in insurance claims submissions through diligent attention to detail while processing paperwork.
- Increased efficiency within the department by identifying areas for improvement in processes or systems.
- Promoted a positive work environment through collaboration with colleagues across various departments.
- Ensured accuracy of patient records by diligently updating demographic, medical, and financial data.
- Expedited emergency room admissions by prioritizing urgent cases and gathering essential information quickly.
- Served as a liaison between patients, families, physicians, nurses, social workers during the admission process.
Office Coordinator
Centerlight Healthcare
07.2013 - 05.2015
- Managed coordination of home health care services for patients by proactively liaising with home health aide agencies, ensuring timely and efficient delivery of care to patients in need.
- Liaised effectively between pharmacy and durable medical equipment (DME) providers to facilitate seamless communication and ensure timely delivery of necessary supplies.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
Education
High School Diploma -
Middle College H.S. @ Medgar Evers
Brooklyn, NY06.1999
Skills
Quickly assimilate new concepts and procedures
Competent in computer systems and Microsoft Office suite
Mentor and Facilitator
Innovator and Motivator
Timeline
FGP Epic Practice Support Assistant
NYU Langone
03.2023 - Current
Patient Access Supervisor
New York Presbyterian
09.2021 - 10.2023
Admitting Registrar
New York Presbyterian
11.2015 - 09.2021
Office Coordinator
Centerlight Healthcare
07.2013 - 05.2015
High School Diploma -
Middle College H.S. @ Medgar Evers
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