Tierra Powell
St. Petersburg,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
FIS Global Solutions
06.2020 - Current
- Worked flexible hours; night, weekend, and holiday shifts.
- Verified client information by analyzing existing evidence on file.
- Activate cards for Apple Pay,Fitbit Pay,Samsung Pay,Google Pay
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
Macys Credit And Customer Service
02.2014 - 04.2020
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Walmart
05.2012 - 02.2014
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Restocked and organized merchandise in front lanes.
Education
Diploma -
Lakewood High School
06.2012
Skills
- Customer Relations
- Stocking and Replenishing
- Active Listening
- Credit Card Payment Processing
- Microsoft Excel
- Microsoft Word
- Retail Sales Customer Service
- Order Fulfillment
- Process Transactions
- Closing Sales
Timeline
Customer Service Representative
FIS Global Solutions
06.2020 - Current
Customer Service Representative
Macys Credit And Customer Service
02.2014 - 04.2020
Cashier
Walmart
05.2012 - 02.2014
Diploma -
Lakewood High School