Tierra Rivera
Chinese American planning council
Manhattan
11
years of professional experience
With a prior spotless driving record and prior parking and traffic management experience, you'll be in good hands. Dedicated to providing excellent customer service and efficient parking.
Work History
Customer Service Adjuster
- Submitted claims and started the damage appraisal process to make the claims process easier for policyholders.
- Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
- Shared my knowledge and expertise with coworkers in order to raise employee awareness and productivity.
- Gathered and tracked evidence in support of legal processes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Followed underwriting, rating, and compliance criteria and guidelines to determine associated financial risks.
Home Health Aide
9 Years 11 Months- Helped clients with laundry, meal preparation, and other duties.
- Offered emotional support to patients and their families, as well as instruction in healthy meal preparation, independent living, and disability or illness adaptation.
- Drove the client to and from doctor's appointments and other related errands.
- Kept track of my clients' progress and reported any necessary changes.
- Kept track of everything.
- Maintained a clean and well-organized environment to promote client happiness and safety.
- Kept track of patient care, condition, progress, and problems to report, and I talked to my supervisor or case manager about my findings.
Amazon Associate
5 Months- Assisted in maintaining inventory accuracy through regular stock checks and data entry.
- Supported order fulfillment processes by efficiently picking and packing customer orders.
- Collaborated with team members to ensure adherence to safety protocols and operational standards.
- Adapted quickly to changing workflows, enhancing overall team productivity and efficiency.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Unpacked and repacked items in different quantities and configurations for shipment.
Security Guard Supervisor
1 Year 5 Months- Supervised daily security operations, ensuring compliance with established protocols and procedures.
- Trained and mentored junior security personnel, enhancing team performance and cohesion.
- Conducted regular safety audits to identify vulnerabilities and implement corrective measures.
- Coordinated emergency response drills, improving readiness for potential incidents.
Direct Support Professional
1 Year 11 Months- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Implemented personalized care plans to address unique needs and preferences of clients.
- Monitored client behavior and health status, reporting changes to the appropriate team members.
- Collaborated with healthcare professionals to coordinate services and improve client outcomes.
- Provided emotional support and companionship, fostering a trusting relationship with clients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Parking Attendant
2 Years 10 Months- Analyzed and redesigned systems to support customer service and operational objectives.
- Moved cars around the parking lot to save space.
- Kept facilities clean, neat, and organized at all times to give areas a professional and fresh appearance.
- Was in charge of representing
- Made sure that money was handled correctly by performing tasks like [Action] and [Action].
- Trained
- Issued and collected number tags and gave customers parking instructions to maintain efficient vehicle flow.
Catering Server
2 Years 10 Months- Prepared and maintained drink stations throughout catering events.
- Was in charge of setting up and maintaining the drink stations.
- Packaged condiments in order to transport them to event sites.
- Cleaned and sanitized workstations to comply with health department regulations.
- Double-checked orders for accuracy and bagged meals for transport.
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging.
- Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
Education
High School Diploma
High School
Skills
Assisted in resolving problems efficiently.
Supported team development initiatives.
Provided exceptional customer service.
Operated vehicles safely and effectively.
Demonstrated excellent navigational skills.
Delivered outstanding guest service.
Facilitated team management activities.
Adapted quickly to new tasks.
Applied knowledge of OSHA requirements.
Managed vehicle parking and retrieval processes.
Timeline
Amazon Associate
Amazon
08.2025 - 01.2026Read More
Security Guard Supervisor
Arrow Security Corp.
08.2024 - 01.2026Read More
Direct Support Professional
ELOHIM HEALTHCARE SERVICES INC
10.2023 - 09.2025Read More
Parking Attendant
Park Plus
03.2019 - 01.2022Read More
Home Health Aide
Chinese American planning council
09.2016 - CurrentRead More
Catering Server
Shaare Zion
05.2015 - 03.2018Read More
Freedom academy Hs
High School
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Customer Service Adjuster
Moving Companies Queens
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Garden State Science Technology
High School Diploma
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