Tierra Santana
ESE Telehealth
TAMPA,FL
20
years of professional experience
Customer service and healthcare support professional with experience in managing administrative tasks in a variety of professional settings. Reliable, organized, and comfortable working independently in a remote environment.
Work History
Patient Support Specialist-Remote
1 Year 2 Months- Handled patient inquiries via phone, email, and virtual platforms, ensuring timely resolution of questions and concerns.
- Help patients with scheduling, insurance verification, billing questions, and payment plans.
- Verify insurance benefits and help patients understand their available services.
- Document patient interactions and update accurately in the electronic health records.
- Work with a therapist, providers, and administrative staff to resolve patient concerns and keep services moving smoothly.
- Manage a high volume of calls and messages while maintaining accurate records and professional communication.
- Handle sensitive patient information while following HIPPA and company privacy requirements.
Educational Support Specialist
2 Years 9 Months- Provided daily care and support to children in a classroom setting.
- Communicated with parents about their child's day, needs, and progress.
- Followed classroom guidelines and maintained a safe, organized environment.
- Prepared meals, activities, schedules, and educational materials.
- Helped maintain classroom organization and prepared materials for instruction.
- Worked with other staff members to provide consistent care and support.
- Organized activities and events for children and families.
- Completed required DCF training and coursework.
Patient Support Specialist
11 Years 4 Months- Checked patients in and out and assisted with daily front office operations.
- Answered a high volume of incoming calls and assisted patients and families with questions.
- Scheduled appointments for new and existing patients.
- Verified insurance eligibility, benefits, authorizations, and pre-certifications.
- Entered and updated patient information, processed referrals, and maintained accurate records.
- Prepared and updated patient charts for upcoming appointments.
- Processed payments and operated debit and credit card terminals.
- Processed medical records requests while following HIPAA and privacy requirements.
- Prepared and mailed medical correspondence.
- Assisted with training new employees on office procedure.
- Worked with Medicaid, and multiple insurance portals, including UnitedHealthcare, Humana, Cigna, Aetna, and Blue Cross Blue Shield.
Education
High School Diploma
Timeline
Patient Support Specialist-Remote
ESE Telehealth
08.2025 - CurrentRead More
Educational Support Specialist
Lake Carroll Learning Center
10.2022 - 07.2025Read More
Patient Support Specialist
Children's Urology Group
11.2006 - 03.2018Read More
Brandon High School
High School Diploma
Read More