Tierra Vaughan
Charlottesville,VA
Summary
Administrative Coordinator with 5+ years of experience in office operations and customer service, adept at managing health information and financial advocacy. Proficient in medical records management, MS Office, and EMR systems, with a strong focus on HIPAA compliance and patient safety. Demonstrates excellent organizational skills, attention to detail, and a commitment to enhancing team efficiency and patient care through effective collaboration.
Overview
5
5
years of professional experience
Work History
AMBULATORY CLINIC ADMINISTRATIVE COORDINATOR
UVA Health
- 03.2025
- Coordinate provider and team communication for seamless clinic operations.
- Streamline clerical tasks to enhance service efficiency and patient documentation.
- Manage clinic supplies, ensuring timely purchasing and maintenance.
- Drive personal and team professional development through active participation.
- Foster a collaborative environment, contributing to measurable improvements in service delivery.
HEALTH INFORMATION SPECIALIST
Datavant
05.2024 - 03.2025
- Answers inbound/outbound calls regarding release of information requests
- Assists with administrative duties such as handling faxes, opening mail, and data entry
- Meets productivity expectations as outlined at specific site
- Receives and processes requests for patient health information in accordance with Company and Facility policies and procedures
- Collaborated with healthcare teams to facilitate information sharing, enhancing the quality of patient care and operational efficiency.
COMMISSARY REPRESENTATIVE
Keefe Group
01.2023 - 09.2023
- Managed incoming deliveries of goods, verifying quantity and quality against purchase orders
- Demonstrated excellent customer service skills, providing assistance to customers with their orders
- Conducted commissary sales transactions and processed inmate orders
- Streamlined delivery management processes, ensuring accurate verification of incoming goods and enhancing inventory accuracy.
PATIENT FINANCIAL ADVOCATE
Firstsource
03.2022 - 02.2023
- Screened patients for eligibility assistance programs and initiated Medicaid and/or Disability applications
- Maintained positive working relationships with hospital staff and kept accurate logs of accounts referred
- Streamlined patient eligibility processes, enhancing approval rates for assistance programs and significantly reducing application turnaround times.
- Utilized Epic and EMR systems to analyze hospital census data, identifying self-pay patients and resulting in improved financial recovery strategies.
TELLER
UVA Community Credit Union
02.2020 - 09.2020
- Conducted financial transactions with precision, ensuring compliance and customer satisfaction.
- Enhanced customer service by resolving issues efficiently and mentoring new team members.
- Executed cash handling and financial controls, contributing to operational integrity.
- Facilitated seamless transactions, improving customer experience and loyalty.
- Supported team collaboration, fostering a positive and productive work environment.
Education
COMPLETED COURSEWORK - HEALTH ADMINISTRATION
Liberty University
Lynchburg, VACOMPLETED COURSEWORK - PSYCHOLOGY
Piedmont Virginia Community College
Charlottesville, VAHIGH SCHOOL DIPLOMA - undefined
Nelson County High School
Lovingston, VASkills
- Data Entry Accuracy
- MS Office proficiency
- Clerical and Filing Support
- EMR SYSTEMS
- Medical Records
- Income Verification
- HIPAA Compliance Knowledge
- Customer Engagement
- Office Management
- Problem Solving
Timeline
HEALTH INFORMATION SPECIALIST
Datavant
05.2024 - 03.2025
COMMISSARY REPRESENTATIVE
Keefe Group
01.2023 - 09.2023
PATIENT FINANCIAL ADVOCATE
Firstsource
03.2022 - 02.2023
TELLER
UVA Community Credit Union
02.2020 - 09.2020
AMBULATORY CLINIC ADMINISTRATIVE COORDINATOR
UVA Health
- 03.2025
COMPLETED COURSEWORK - PSYCHOLOGY
Piedmont Virginia Community College
HIGH SCHOOL DIPLOMA - undefined
Nelson County High School
COMPLETED COURSEWORK - HEALTH ADMINISTRATION
Liberty University
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