Tierra Wallace
Sterling Heights,MI
Summary
Limited Licensed Master Social Worker with expertise in delivering mental health and supportive services. Motivated to maintain clientele satisfaction and contribute to the organization's success. Facilitates positive therapeutic experiences through high-quality care and prompt resolution of complaints and issues. Always presenting a cheerful and empathetic attitude to help clients feel at ease. Upholding social work ethics by servicing vulnerable populations and promoting the dignity and self-worth of individuals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Independent Contract Associate Therapist
Hope And Thrive Counseling
07.2023 - Current
- Work directly with clients to assess their skills and strengths
- Provide a comprehensive range of services to clients
- Developed strong therapeutic relationships with patients, promoting trust and open communication for more effective treatment outcomes
- Perform diagnostic assessments to gauge the client's condition
- Conduct consultations to determine proper therapeutic services to provide clients
- Manage billing and insurance claims
- Improved patient outcomes by developing and implementing personalized treatment plans
- Enhanced patient satisfaction through consistent communication and empathetic listening skills.
- Continuously update clinical knowledge through professional development, staying current on best practices in the field of therapy
- Provide psychoeducation on coping mechanisms, equipping patients with practical tools to manage stressors effectively
- Assist clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
Clinical Therapist
Easterseals
06.2023 - 07.2023
- Worked collaboratively with staff to provide the best services
- Scheduled clients for their appointments
- Verified clients insurance information and reassured their information was updated
- Conducted thorough assessments to accurately diagnose mental health disorders and inform appropriate interventions.
Customer Support
AT Home
04.2014 - 06.2023
- Assessed the needs of customers
- Explained policies and regulations to new employees and customers
- Prioritized tasks to finish them quickly and efficiently
- Streamlined support processes for increased efficiency and reduced response times
- Mentored and trained new team members, ensuring smooth onboarding and integration into the department.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible
- Monitored front areas so that questions could be promptly addressed
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
Social Worker Intern
Lifeline Center Private Practice
09.2022 - 04.2023
- Utilized various therapeutic approaches (person-centered, empowerment, strength-based, psychoeducation, and motivational interviewing) to help clients overcome challenges
- Facilitated individual counseling to promote the client's well-being
- Worked collaboratively with clients to create treatment plans
- Reassured that families and children are provided with proper resources
- Conducted intake interviews to assess clients' backgrounds and presenting problems
- Utilized case notes to track client's progression
- Scheduled appointments and training new interns
- Assisted supervisor in recruiting new interns and developing job descriptions
- Organized and leading team members on how to raise awareness about mental health services
- Attended supervision once a month to improve therapeutic skills
- Collaborated with interdisciplinary teams to develop individualized care plans for clients, resulting in improved outcomes
- Enhanced client well-being by providing comprehensive case management services and supportive counseling
Social Worker Intern
Lighthouse of Oakland County
09.2021 - 04.2022
- Provided resources to homeless teenage girls and adult women in need
- Advocated for clients on their behalf regarding landlords for housing
- Answered crisis calls regarding teens suffering suicide
- Conducted intakes for new clients entering the housing program
- Worked independently with minimal supervision
- Helped clients establish goals and promoting their self-sufficiency
- Effectively communicated with staff and clients regarding tasks and sensitive topics
- Scheduled meetings with clients to discuss issues they may be experiencing
- Managed a caseload of clients and assessed individual/family needs and housing barriers
- Assisted clients with finding, securing, and maintaining housing
- Conducted housing inspections
- Responded to clients' emails within 24 hours and assisted them with conflict resolution
- Provided person-centered counseling to clientele to improve mental health
- Created and administered surveys to clientele to gauge satisfaction regarding the program and its services
- Organized and implemented fundraising projects during the holidays to raise money for clients to receive food and gifts
- Reassured to review and abide by HUD policy regarding housing services.
Criminal Justice Intern
Office of Inspector General
05.2019 - 08.2019
- Determined clients welfare eligibility based on the evidence found
- Monitored clients spending out of state
- Navigated through databases to analyze clients' benefits
- Answered phone calls and questions clients posed
- Interviewed clients to gather more information regarding the case
- Effectively communicated through professional emails
- Used independent judgment to make the best decisions on cases
- Assisted in crime prevention efforts by conducting research on current trends and best practices within the field of criminal justice
- Enhanced case management by meticulously organizing and maintaining confidential files and records
Case Worker Intern
Juvenile Drug Court
01.2019 - 02.2019
- Worked with a team of probation officers to provide adequate counseling to juveniles
- Typed professional case reports about the progress of juveniles
- Assisted probation officers with treatment plans
- Improved juvenile probation outcomes by implementing evidence-based practices and individualized case management plans
- Investigated juveniles' activities, school attendance, and employment
Education
Master's in Social Work -
Wayne State University
Detroit, MI05.2023
Bachelor of Arts - Criminal Justice
Oakland University
Rochester, MI12.2019
Associate's in General Studies -
Macomb Community College
Clinton Township, MI05.2017
Skills
- Client Relations
- Intervention Planning
- One-On-One Support
- Client Confidentiality
- Effective Communication
- Building Rapport
- Conflict Resolution
- Time Management
Certification
Limited Licensed Master Social Worker (Clinical), MI
Timeline
Independent Contract Associate Therapist
Hope And Thrive Counseling
07.2023 - Current
Clinical Therapist
Easterseals
06.2023 - 07.2023
Social Worker Intern
Lifeline Center Private Practice
09.2022 - 04.2023
Social Worker Intern
Lighthouse of Oakland County
09.2021 - 04.2022
Criminal Justice Intern
Office of Inspector General
05.2019 - 08.2019
Case Worker Intern
Juvenile Drug Court
01.2019 - 02.2019
Customer Support
AT Home
04.2014 - 06.2023
Master's in Social Work -
Wayne State University
Bachelor of Arts - Criminal Justice
Oakland University
Associate's in General Studies -
Macomb Community College
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