TIERRA YATES
Saltillo,MS
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Student Clinican
Northeast Mississippi Community College
Booneville, MS
08.2020 - 05.2023
- Performed 600+ clinical hours and provided quality and compassionate medical care within the following facilities: Northeast Mississippi Medical Center (Tupelo and Iuka), Magnolia Regional Health Care Center, New Albany Baptist Hospital, and Corinth’s Crisis Intervention Center.
- Collaborated with experienced nursing professionals to learn new procedures and achieve quality patient outcome goals.
- Built rapport with patients and members of patients' support systems.
- Cared for each patient according to care plan and physicians' instructions..
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
Waitress | Bartender
Don Julio
Tupelo, MS
12.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served lunch and dinner to 150+ customers a day at a national chain restaurant.
- Memorized over 30 menu items and rotating specials along with 15+ cocktail recipes, draft and bottled beers, and wine in order to give customized recommendations to guests while ensuring they had silverware, chips, and salsa.
- Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary.
- Coordinated with fellow coworkers to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.
- Coordinated 5-10 reservations per shift through phone and online platforms such as Doordash and Tupelo2Go.
Waitress | Host | Manager
El Patron
Red Bay, AL
02.2019 - 12.2021
- Coordinated with waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Maintained a clean and organized environment by constantly wiping down surfaces to tables, sweeping designated sections, and replenishing fresh ingredients.
- Onboarded new employees with training and new hire documentation.
Retail | Sale’s Associate
Clarion Couture
Red Bay, AL
09.2016 - 02.2019
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happy guided customers through the process of successfully finding their ideal styles and sizes
- Meticulously handled POS system transactions including credit, cash, exchanges, and returns to ensure seamless and accurate cash flow
Education
Associate of Applied Science - Nursing
Northeast Mississippi Community College
Booneville 08.2018 - 05.2023
Skills
- Hospitality and Accommodation
- Guest Satisfaction
- Cash Handling
- Workflow Coordination
- Dining Customer Service
- Team Collaboration
Timeline
Waitress | Bartender
Don Julio
12.2021 - Current
Student Clinican
Northeast Mississippi Community College
08.2020 - 05.2023
Waitress | Host | Manager
El Patron
02.2019 - 12.2021
Associate of Applied Science - Nursing
Northeast Mississippi Community College
08.2018 - 05.2023
Retail | Sale’s Associate
Clarion Couture
09.2016 - 02.2019