Tierral Gamble
Alexander City,AL
Summary
Adept at enhancing patient satisfaction and streamlining care procedures, I leveraged my compassionate nature and proficiency in electronic charting at Goodwater Healthcare Center. My background includes reducing fall incidents significantly and improving team efficiency, showcasing my ability to adapt and excel in fast-paced healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Goodwater Healthcare Center
Goodwater, AL
06.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Maintained clean and safe environment, reducing risk of infections and promoting health.
Pharmacy Help Line
Continum Global
08.2022 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Representative Accountant
Continum Global
08.2022 - 03.2024
- Reduced errors in financial statements through meticulous review and reconciliation of accounts.
- Supported business decision-making with insightful analysis of sales trends, cost structures, and profitability ratios.
- Assisted in the successful completion of external audits by providing organized documentation and addressing auditor queries promptly.
- Contributed to a positive work environment by mentoring junior staff members on accounting best practices and supporting their professional development.
Customer Service Representative
Continum Global
08.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Phlebotomy Technician
Alabama Oncology
08.2016 - 02.2021
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Maintained a high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Demonstrated commitment to patient confidentiality by upholding strict adherence to HIPAA regulations during all interactions and documentation processes.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Contributed to a positive work environment by fostering strong relationships with both colleagues and patients.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Packaged and shipped specimens to central lab daily.
- Supported laboratory operations by maintaining clean, organized, and well-stocked work areas for optimal efficiency.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Provided exceptional customer service to patients from diverse backgrounds, ensuring a comfortable experience for all individuals encountered during blood draws.
Education
Certified Phlebotomist -
A1plus Phlebotomy
Alexander City, AL07.2015
Benjamin Russell High
Alexander City Al 05.2015
Skills
- Collecting vital signs
- Bathing Assistance
- Compassionate
- Alzheimer's and Dementia Care
- Basic Life Support
- Bedside manner
- Vital signs monitoring
- Dressing assistance
- Safety Precautions
- Recording vital signs
- Medical terminology knowledge
- Electronic Charting
- Compassionate caregiver
- Patient-focused care
- Dementia and Alzheimer's knowledge
- Mobility Assistance
- Companionship and emotional support
- Documenting behaviors
- Feeding Assistance
- Positioning Patients
- End of life care
- Adaptable
- Patient Lifting
- Transfer Techniques
- Urinary Catheter Care
- Ambulation Assistance
- Healthcare ethics
- Inpatient Care
- Geriatric Care
- Patient relationship building
- Responding to emergencies
- Transporting patients
- Maintaining privacy
- Colostomy Care
- Specimen Collection
- Light Housekeeping
- Blood Glucose Testing
- Care plan implementation
- Observing responses
- Preparing meals
- Conducting intakes
- Tube feedings and medications familiarity
- CPR Certification
- Certified Nursing Assistant (CNA)
- Collections
- Injections
- Microsoft word
- Medical records
- Organization and managing documents
Certification
CPR certified
Timeline
Certified Nursing Assistant
Goodwater Healthcare Center
06.2024 - Current
Pharmacy Help Line
Continum Global
08.2022 - 03.2024
Senior Representative Accountant
Continum Global
08.2022 - 03.2024
Customer Service Representative
Continum Global
08.2022 - 03.2024
Phlebotomy Technician
Alabama Oncology
08.2016 - 02.2021
Certified Phlebotomist -
A1plus Phlebotomy
Benjamin Russell High