Hi, I’m
Tierra Monaè Bedgood
Montgomery,AL
Summary
Results-driven Online Customer Service Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional looking for the next amazing opportunity utilizing great skills in customer service in a remote environment. Provide top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
years of professional experience
Work History
Pearson Education
Online Customer Service Specialist
06.2022 - Current
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered constant flow of customer calls with minimal wait times.
- Identified data entry errors and reported to necessary departments.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Updated account information to maintain customer records.
- Improved data submission process accuracy and efficiency by 15%.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Answered live online chats to give quick answers and solve problems faster.
- Trained in Salesforce, utilized it as daily part of work.
Walgreens
Customer Service Agent
06.2021 - 02.2022
Job overview
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise; while also, pricing merchandise as required or as directed by store manager and complete resets and revisions.
Montgomery County Commission
Data Entry Specialist
07.2017 - 10.2021
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Checked for accuracy by verifying data and records
Education
H. Councill Trenholm State Community CollegeMontgomery, AL
Associate Of Science from Business Administration And Management
06.2021
University Overview
- Achievement Scholarship Recipient
- Relevant Coursework: Records & Information Management, Business Communication & Office Procedures & Management
- The National Society of Leadership and Success Member
- Dean's List Fall 2020, Spring 2021
- President's List Spring 2020
Skills
- Ability to Work Independently
- Administrative and Office Support
- High-Volume Call Environments
- Multi-Line Phone Proficiency
- Livechat Messaging
- Efficient Data Entry
- Technical Support & Quality Assurance
- Remote & In Person Client Support
- Queue Management
Timeline
Online Customer Service Specialist
Pearson Education
06.2022 - Current
Customer Service Agent
Walgreens
06.2021 - 02.2022
Data Entry Specialist
Montgomery County Commission
07.2017 - 10.2021
H. Councill Trenholm State Community College
Associate Of Science from Business Administration And Management
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