Tierza Moblo
Muskegon
Summary
Dedicated professional with extensive experience in operations management. Known for exceptional problem-solving abilities and commitment to customer service, effectively managing diverse property portfolios while driving process improvements to enhance service delivery.
Overview
21
21
years of professional experience
Work History
Operations Manager
BVW Property Management
Holland, MI
07.2009 - Current
- Manage the day-to-day operations of a residential property portfolio consisting of more than 800 units.
- Supervise, mentor, and evaluate a team of 10 employees, fostering accountability, collaboration, and high performance.
- Coordinate leasing, maintenance, inspections, resident services, and administrative operations to ensure efficient property performance.
- Utilize Yardi and Propertyware software to oversee property operations, work orders, reporting, resident information, and operational workflows.
- Develop and improve operational procedures that increase efficiency and maintain high service standards.
- Coordinate with vendors and contractors to ensure timely completion of maintenance and capital improvement projects.
- Resolve resident concerns promptly while maintaining positive relationships and high customer satisfaction.
- Support organizational goals by monitoring daily operations, ensuring compliance with company policies, and maintaining quality standards.
Office Manager
Coldwell Banker Woodland Schmidt
Holland, MI
02.2007 - 07.2009
- Coordinated office communications, enhancing workflow efficiency and team collaboration.
- Managed schedules, prioritizing appointments to optimize executive time management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Assistant to the Director
LC Walker Arena
Muskegon, MI
05.2005 - 02.2007
- Led staff training programs to improve customer service standards.
- Streamlined operational workflows, improving resource utilization across departments.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Human Resources Management
Baker College
Muskegon, MISkills
- Problem-solving
- Operations Management
- Property Management
- Team Leadership & Employee Development
- Portfolio Management (800 Units)
- Budget Coordination
- Vendor & Contractor Management
- Resident Relations
- Customer Service Excellence
- Process Improvement
- Conflict Resolution
- Yardi Property Management Software
- Propertyware
- Microsoft Office Suite
- Scheduling & Workflow Management
- Organizational Leadership
Timeline
Operations Manager
BVW Property Management
07.2009 - Current
Office Manager
Coldwell Banker Woodland Schmidt
02.2007 - 07.2009
Assistant to the Director
LC Walker Arena
05.2005 - 02.2007
No Degree - Human Resources Management
Baker College