Tierza Prothero
Berkeley,CA
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated service expertise, including creating engaging events, negotiating pricing and customer satisfaction.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
13
13
years of professional experience
Work History
Workplace Food Program Manager
Zymergen, INC.
02.2015 - 10.2021
- Researched industry best practices in support of training development and program content.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in vendor selection and management process for program initiatives.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Developed and maintained logistics workflows, procedures and reports.
- Designed and developed programs and projects for dissemination to personnel.
Co-Owner
Alchemy Collective Cafe
09.2011 - 02.2015
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Recruited and trained new employees on proper protocols and customer service standards.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Barista
Ritual Coffee Roasters
01.2009 - 08.2011
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Helped management keep adequate supply on hand by notifying of shortages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Associate of Science - Psychology
Argosy University
Alameda, CA09.2013
No Degree - Psychology And Biology
Merritt College
Oakland, CA01.2012
Skills
- Vendor Management
- Program Development and Management
- Budgeting and Resource Management
- Verbal and Written Communication
- Event Planning
- Performance Tracking and Evaluations
- Cultural Sensitivity
- Multi-Operations Management
- Attention to Detail
- Onsite Customer Support
- Recruitment and Hiring
- Adaptable and Flexible
Timeline
Workplace Food Program Manager
Zymergen, INC.
02.2015 - 10.2021
Co-Owner
Alchemy Collective Cafe
09.2011 - 02.2015
Barista
Ritual Coffee Roasters
01.2009 - 08.2011
Associate of Science - Psychology
Argosy University
No Degree - Psychology And Biology
Merritt College
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