Tiesha Camp

▪ Proactively mitigated foreclosure risk by executing strategic outreach campaigns(calls,letters,emails) to delinquent borrowers offering solutions to avoid loss.

▪ Provided end to end guidance and assistance to customers throughout the modification process.

▪ Ensured adherence to all applicable laws and regulations according to loan type.

▪ Responded to and swiftly resolved customer complaints by taking appropriate action.

▪ Coordinated closely with internal departments, including Loan Servicing, Underwriting, and Legal teams to resolve processing errors.

▪ Manage a high-volume call queue (averaging 80-120 calls/day) for high-risk accounts, consistently meeting or exceeding performance metrics by 90%.

▪ Promoted team performance by providing training and mentorship to new Debt Specialists, shortening their wrap-up time and improving team wide metrics.

▪ Processed customer automotive payments and assigned vendor involuntary and voluntary repossession orders.

▪ Consistently achieved monthly collection targets through effective negotiation techniques.

▪ Maintained a high-volume of calls and met the demands of a busy and productive group.

▪ Negotiated payment plans with customers to prevent accounts from potential charge off.

▪ Established strong customer relationships to encourage payment of delinquent accounts.

▪ Educated debtors on the consequences of non-payment and potential resolutions.

▪ Maintained ability to multitask and navigate through computer systems and applications with speed and accuracy while balancing performance to meet a variety or metrics.

▪ Collected customer feedback and made process changes to exceed customer satisfaction goals.

▪ Provide accurate and appropriate information in response to customer inquiries.