TIESHA DIMAGGIO

• Provided communications and short-term OCM support for Project Relay ERP labeling implementation before going live for TrackART and Artwork IT systems.
• Met production targets and tight deadlines by collaborating closely with team members.
• Deliverables included creating and maintaining SharePoint sites for two workstreams, communication plan, communications, training plan, training implementation, and hyper care. Developed communication and training materials and strategy for ServiceNow implementation
• Development of digital marketing materials, promotional videos, and training videos featuring their new mobile integration, including measurement benefits and KPIs, sustainment, and hyper-care.
• Responded to business unit managers' requests to improve productivity and increase process competence.

Working with the NA PMO Capital Engineering team to integrate the new ERP system, Project Pronto, that included ProjectNow (ServiceNow) Demand and Project Management deployment. This system's Key deliverables included:

• Communication and Training Plan and implementation
• Newsletters, Video, System Updates, SharePoint Updates, PowerPoint, Graphic Design
• Change Agent Network
• NA Capital Engineering and Project Pronto! SharePoint Overhauls and re-design
• Training Plan, Training Deliverables, and Implementation for ProjectNow Demand and Project Management Modules

Developed Learning and Development strategy for a multi-phase deployment of the ServiceNow platform for CAPEX Engineering. Worked with the PMO office to create training materials, including user guides, job aids, and a training video series for the ProjectNow Project Management module and subsequent enhancements. Developed a SharePoint site that had LMS capabilities using Power Automate and MS Forms and implemented training for over 2,000 North American and International end users. Other responsibilities include:

• All training-related communications and support
• Onboarding training for the ServiceNow platform
• Enhancement testing for ProjectNow
• Knowledge base article creation and maintenance
• Ownerversity training content for new hires
• Lunch & Learn and Office Hours sessions
• Streamlined onboarding process for new hires, reducing time to proficiency and increasing employee satisfaction.

hypercare. Developed and delivered end-to-end change management for a company-wide digital initiative to move from manual spreadsheets and processes to an ERP multi-module IT solution to InEight software.

• Provided comprehensive strategic planning, communication plan, stakeholder strategy, engagement, and analysis.
• Change agent network facilitation to support this project during a time of multiple IT initiatives company-wide.
• Worked with the project team to write and document ISO business processes, workflows, and ISO work instructions for InEight and Ivalua initiatives.
• Working closely with PMO, key stakeholders, and Change Agent Network to create a robust and meaningful communication campaign which included newsletters, leadership promotion, and a weekly Wins of the Week feature for Aegion 360 company site.
• Created training materials and videos for Workday Learning LMS and SharePoint which included communication and project metrics and benefits tracking.
• Provided ongoing sustainment and hyper care for the agile rollout of each module.
• Developed all training materials for Ivalua procurement implementation. Training materials included ISO user guides, job aids, and all training videos.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Integrated technology and business operations to identify targeted solutions to stakeholder issues.

Developed and delivered end-to-end change management support for financial transformation migrating from SAP Financials and manual spreadsheet tasks to the ERP Workday Adaptive Planning solution.

• Provided a comprehensive OCM strategy that included detailed communication plan for targeted global audiences.
• Launched a change agent network and developed SharePoint portal to support change agents with material to cascade messaging.
• Working closely with key stakeholders, developed a series of newsletters/videos that promoted leaders driving change through the transformation program.
• Business Process Transformation SharePoint hub refresh part of the client's overarching enterprise digital transformation project.
• Supported the development of personas for regional finance areas as well as the corporate level to inform targeted communication and training to each impacted end-user group.
• Benefit and measurement KPIs were developed and deployed.
• Incorporated training solutions for global audiences that included sustainment and hypercare.

• Provided communications for Oracle Cloud Fusion ERP implementation. Deliverables included, change strategy, impact and stakeholder analysis and training needs assessment.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.

• Developed communication and training materials and strategy for ServiceNow implementation. Development of digital marketing materials, promotional videos, and training videos featuring their new mobile integration, including measurement benefits and KPIs, sustainment, and hyper-care.
• Collaborated with stakeholders to gather requirements and provide comprehensive OIM solutions that met business needs.
• Learned and adapted quickly to new technology and software applications.

Supports multiple change management initiatives with communication and training delivery as well as develops and facilitates user experience focus sessions to determine baselines for measurement benefits realization post-go-live.

• Strong experience in developing strategic communication plans that support end-user goals for adoption.
• Comprehensive change impact analysis
• Communications - Video, Graphic Design, Newsletters, Email
• Aligned communication assets to support multiple migrations to cloud-based platforms such as Workday, InEight, Oracle HCM/ERP, Model N Revenue Management, Ivalua, and ServiceNow.