Tiesha Edwards
Cleveland
Summary
Dynamic Patient Service Specialist with a proven track record at Cleveland Clinic, excelling in appointment scheduling and insurance verification. Adept at data entry and customer support, I successfully reduced scheduling conflicts by 30%, enhancing operational efficiency while fostering strong client relationships. Committed to delivering exceptional service and optimizing patient experiences.
Overview
18
18
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Cleveland
03.2024 - Current
- Managed billing processes including collecting co-pays, processing payments, and reconciling accounts receivable
- Maintained a clean and organized reception area for welcoming patient experiences.
- Facilitated patient check-ins and maintained appointment schedules for efficient service.
Mail Handler
United States Postal Service
Cleveland
12.2018 - Current
- Verified incoming shipments against purchase orders and invoices for accuracy.
- Operated forklift and material handling equipment to transport materials within warehouse.
- Assisted in loading and unloading trucks, ensuring secure handling of materials.
- Communicated with team members to prioritize tasks and ensure timely completion.
- Contributed to implementation of barcode scanning system, enhancing inventory accuracy.
Day Services Community Connector
United Cerebral Palsy
Cleveland
03.2017 - 12.2018
- Engaged in meaningful conversations and activities to promote mental stimulation
- Accompanied clients on outings such as doctor's appointments or social events
- Collaborated with family members or healthcare providers to ensure continuity of care
- Coordinated medical appointments for multiple clients efficiently reducing scheduling conflicts by 30%
Field Service Technician
Daniels Sharpsmart Inc
Cleveland
09.2016 - 03.2017
- Provided exceptional customer service by effectively communicating with clients to understand their needs and address any concerns
- Managed inventory levels by accurately tracking parts usage and ordering supplies as needed to ensure uninterrupted service delivery
- Conducted regular inspections of client sites to identify potential issues or areas for improvement
- Supported remote customers via phone or video conference sessions guiding them through troubleshooting steps
Environmental Services Technician
University Hospitals Seidman Cancer Center
Cleveland
05.2012 - 09.2016
- Executed routine cleaning and maintenance tasks following established protocols and safety guidelines.
- Collaborated with infection control specialists to implement practices preventing infectious disease spread.
- Addressed spills, leaks, and other hazards promptly to maintain a safe environment.
Direct Care Worker
Help Foundation, Inc
Willoughby
03.2008 - 04.2012
- Administered medications according to prescribed schedules, documenting changes and reactions observed.
- Implemented individualized care plans to foster independence and personal growth for clients.
- Facilitated community outings and social activities to improve societal integration for individuals.
- Collaborated with multidisciplinary teams to provide comprehensive care, including doctors and therapists.
Education
High school diploma - Dental Technology
Health careers Centers
Cleveland, OH05.2002
Skills
- Desktop Support
- Microsoft Windows
- Customer support
- Appointment scheduling
- Insurance verification
- Registration and admissions
- Data entry
- Training coordination
Timeline
Patient Service Specialist
Cleveland Clinic
03.2024 - Current
Mail Handler
United States Postal Service
12.2018 - Current
Day Services Community Connector
United Cerebral Palsy
03.2017 - 12.2018
Field Service Technician
Daniels Sharpsmart Inc
09.2016 - 03.2017
Environmental Services Technician
University Hospitals Seidman Cancer Center
05.2012 - 09.2016
Direct Care Worker
Help Foundation, Inc
03.2008 - 04.2012
High school diploma - Dental Technology
Health careers Centers