Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiesha Ward

North las vegas,Nevada

Summary

Dynamic customer service professional with a proven track record at USAA ATM, excelling in active listening and critical thinking. Adept at resolving issues swiftly and enhancing client satisfaction. Skilled in payment processing and travel planning, consistently delivering personalized service and maintaining accurate records to ensure seamless operations.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

USAA ATM
Las Vegas, NV
10.2022 - 04.2024
  • Listen to the questions and concerns of the customers in order to provide answers or responses.
  • Keeping financial accounts in order by processing customer adjustments.
  • Aided sales associates by providing knowledgeable assistant with variety of issues.
  • Provided excellent customer service by quickly resolving issues and responding to inquiries.

Travel Consultant

Evolution Travel
Las Vegas, NV
06.2018 - 11.2022
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Customer Service Representative

Zillow
Las Vegas, NV
09.2020 - 03.2021
  • Resolving issues promptly to ensure customer experience.
  • Use standard office equipment and computer programs.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.

Cashier

Fallas Paredes
Las Vegas, NV
09.2015 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Eldorado
Las Vegas, NV
06-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Professional telephone demeanor
  • Proofreading
  • Report preparation
  • Travel planning
  • Dependable and reliable

Timeline

Customer Service Representative

USAA ATM
10.2022 - 04.2024

Customer Service Representative

Zillow
09.2020 - 03.2021

Travel Consultant

Evolution Travel
06.2018 - 11.2022

Cashier

Fallas Paredes
09.2015 - 03.2018

High School Diploma -

Eldorado
Tiesha Ward