Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Tietiana Jackson

Tietiana Jackson

Kennesaw,GA

Summary

Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Comcast
08.2020 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Excellent communication skills, both verbal and written.

Front Desk Receptionist

Town Center Nissan
08.2017 - 08.2020
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.

Sales Associate

Burlington Coat Factoy
05.2012 - 08.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Kell High School
Marietta, GA
05.2013

Skills

  • Quality Assurance
  • Product Upselling
  • Sales closing
  • Complaint resolution
  • Customer Service
  • Data Entry

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home option

Timeline

Call Center Representative

Comcast
08.2020 - Current

Front Desk Receptionist

Town Center Nissan
08.2017 - 08.2020

Sales Associate

Burlington Coat Factoy
05.2012 - 08.2017

Kell High School
Tietiana Jackson