Tifani Hamil

• Directed daily store operations, maintaining smooth workflows across sales floor, cash handling, and service standards.
• Implemented operational procedures to improve register accuracy, safety compliance, and shift execution.
• Managed inventory controls, monitored stock levels, and coordinated replenishment to reduce shortages and overstock.
• Scheduled and coached team members, reinforcing accountability, productivity, and consistent customer service.
• Supervised merchandising efforts, maintaining planogram compliance and organized product presentation.
• Resolved customer concerns promptly, protecting service quality and store reputation.
• Coordinated vendor deliveries, receiving processes, and backroom organization for efficient product flow.
• Trained staff on policies, equipment, and daily procedures to support reliable store performance.
• Increased sales by [Number]% with special displays and promotions.
• Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
• Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
• Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
• Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
• Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
• Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
• Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
• Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
• Managed store employees successfully in a a fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Assisted with hiring, training and mentoring new staff members.
• Supervised guests at the front counter, answering questions regarding products.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Reported issues to higher management with great detail.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

I started with this company as a sales associate. Within my First two years, with having to take a sabbatical for a surgery became store manager. I know i tried to be an assistant for my predecessor; however, i see and admit that i was not accurately trained. Taking on the amount a busy store such as Walworth needs takes time. I have done my best while skipping a few postilions to uphold the integrity the company wants to adhere to; I have tried to voice my needs to vendors with spots missing- some are due to nature doing its course, I have shown i am capable of working long- excessive hours; While, also voicing to my DM the importance i hold of having time for my physical/mental health and my priority of time with my children.

Coordinated meal planning, grocery sourcing, and pantry inventory to maintain consistent household food supply.

• Managed budgets, tracked expenses, and prioritized purchases to optimize family resources.
• Scheduled appointments, activities, and daily routines to maintain organized household operations.
• Prepared meals, snacks, and packed lunches while following nutrition and dietary requirements.

I Left Burlington on great standing with the ideal that i would be coming back to a Promotion to assistant manager. I had a rather traumatic birthing experience, So, When i came in for my less then 8 week maternity leave, i learned that my potential position was given to a different lead, and i would be left in my previous title. i made the choice since it was efficient to stay home with my son, since the pay vs. the drive and cost of day care would have been my whole paycheck. Then i had my daughter, so while the company called to ask for me back, i chose not to, since my daughter needed to have reconstructive heart surgery at 9 months old, and my focus was solely on making sure, she was taken care of. She had to be revived, so i chose my priority. I still get multiple calls asking if i wish to return for the company after my resignation.

• Assisted customers with product selection, sizing, and purchase decisions across departments.
• Operated POS register accurately, processed payments, and resolved transaction issues efficiently.
• Replenished merchandise, organized floor displays, and maintained clear product presentation.
• Monitoreplenishmentd stockroom inventory, located items quickly, and supported timely restocking.
• Opened and closed store shifts, securing cash, alarms, and daily operations.
• Supervised front-end associates, assigning tasks and maintaining service standards.

I worked with Burlington Coat for the majority of my career.

Started as a sale associate, to Lead at the companies high volume 12 million dollar revenue within my first year of working there. I transferred through the company to Wisconsin to help open and start their 6 million dollar revenue store in Kenosha, Wi.

I started at the store in Racine as a Lead, to be moved up to Key holder. I helped the new store open. We set up shelves and stock and queue for better customer appreciation, and looking at products that could push sales revenue.

The company did in-store inventory- scanned products and took count of each item to control the waste and loss of sales revenue. Marked down items, counted 8- 12 registers a night at closing to make sure every till was left accurate for following morning procedure. Came in the morning to recount tills, and set up front end to be ready for store open.

Helped create the break/lunch schedule to delegate proper time management. Keep the flow of available cashiers/ floors associates available to heighten customer service.

• Resolved customer concerns promptly while preserving a positive a a positive shopping experienceng experiences.
• Balanced registers, verified cash drawers, and followed loss-prevention procedures.
• Trained new team members on POS use, store policies, and closing routines.
• Monitored inventory levels, restocked merchandise, and supported stockroom organization.
• Coordinated shift coverage, prioritized workload, and maintained smooth operations during peak periods.
• Enforced safety and compliance standards throughout store closing and opening procedures.
• Received and counted money.
• Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Counted out cash drawers and balanced totals.
• Completed store opening and closing procedures.
• Processed cash, credit, debit, and check payments.
• Opened inventory boxes and restocked shelves.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Improved customer service by projecting a friendly and knowledgeable attitudendly and knowledgeable attitude.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained and mentored new employees.
• Boosted store sales by implementing effective promotional strategies and maintaining a visually appealing store environment.
• Achieved greater compliance with health regulations by regularly inspecting store cleanliness standards and addressing deficiencies swiftly.
• Maintained a safe work environment for staff and customers through strict adherence to company policies and procedures.
• Delivered excellent customer experiences by resolving complaints professionally, resulting in increased loyalty among patrons.
• Collaborated effectively with fellow key holders and management to address any concerns, offering insights based on personal experience for continuous improvement.
• Optimized scheduling practices to ensure adequate coverage during peak hours without sacrificing productivity or employee morale.
• Played an active role in loss prevention efforts by closely monitoring suspicious activity within the premises while adhering to company protocols.
• Improved employee retention rates through consistent coaching, recognition of achievements, and fostering an inclusive team culture.
• Contributed to store success with proactive problem-solving skills, identifying potential issues and implementing solutions quickly.
• Streamlined shift handover processes for better communication between team members during busy periods or unexpected challenges.
• Managed cash handling procedures accurately to minimize discrepancies at the end of each shift while reducing the risk of theft or fraud incidents within the store premises.
• Assisted in the hiring process, interviewing candidates and making recommendations for new hires based on their qualifications.
• Implemented creative merchandising solutions that both drew customer attention and efficiently utilized available floor space, resulting in higher sales conversion rates.
• Upheld a positive store culture by exemplifying professionalism and enthusiasm while consistently leading by example for the rest of the team.
• Strengthened team performance by conducting regular training sessions and providing constructive feedback to staff members.
• Increased operational efficiency with thorough opening and closing procedures, ensuring a smooth transition between shifts.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Ensured inventory accuracy by conducting regular audits, organizing stock, and managing product orders as needed.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain an organized and tidy store.re.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Streamlined opening and closing procedures as integral an integral member of store staff staff.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Managed store personnel by delegating tasks and supervising daily operations.
• Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Maintained a a clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Examined incoming inventory, merchandised shelves and prevented shrinkage.
• Marked-down clearance items and relocated merchandise to proper store areas.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to the store's positive culture..
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Researched issues to obtain appropriate answers to customer inquiries.
• Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
• Submitted reports to senior management to aid in business decision-making and planning.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Promoted business' development by building and maintaining relationships with new clients.