Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Tifanie Ferch

Salem,Or

Summary

Experienced Shift Lead with a strong background in leadership, inventory management, and technical skills including computer and iPad proficiency. Committed to delivering exceptional customer service, excels in training team members, solving problems, and upholding high standards. Known for personable and energetic nature, always willing to assist others and eager to apply these valuable skills in a new position.

Overview

25
25
years of professional experience

Work History

Shift Lead

Crumbl Cookies
06.2022 - Current
  • Leading the opening team to be as efficient as possible, setting up the store for success for the entire day
  • Constant communicating with team members on other shifts to ensure the store runs smoothly
  • Calculating the projections of dough needed for the day/week and setting up an attainable goal for everyone
  • Organizing inventory
  • Understanding and ability to mix dough recipes, frostings, and any additional toppings and ensuring they are top quality, and troubleshooting why if they are not
  • Training new hires in various areas of the store
  • Working directly with customers to ensure they have a positive, high quality experience each and every time
  • Troubleshooting tech problems such as getting the printers to talk to the ipads, updating systems
  • Maintain outstanding store cleanliness and standards

Stay-at-Home-Mom

01.2006 - 06.2022
  • Wrangling multitudes of children
  • Organizing various events including catering of events
  • Chauffeuring family members to various activities
  • Tutoring children in schoolwork, helping to improve their reading, writing and math skills
  • Performing basic first aid

Medical Lab Assistant

Peter Lougheed Hospital
11.2004 - 01.2006
  • Obtaining blood samples through venipuncture and heel sticks
  • Preparing all samples to be tested
  • Following all hospital and phlebotomy safety protocols
  • Handling outpatient care
  • Updating requisition orders on the computer

Floorwalker/shift supervisor

Wendy's Restaurant
01.2000 - 03.2004
  • Serving customers in a friendly and timely manner
  • Handling large quantities of money as a cashier as well as end of shift till counting
  • Opening and closing the restaurant
  • Administrative paperwork
  • Training new employees

Education

Medical Oce Assistant/Medical Lab Assistant certificate - Medical terminology, Anatomy and Physiology, Word, Transcription, Patient Care, EKGs and Venipuncture

MTI Community College
Surrey, BC
11.2004

No Degree - Biology and Physics, English, Calculus and Chemistry

Okanagan Community College
Penticton, BC
03.2004

High School Diploma - Biology, Chemistry, Physics

Penticton Secondary School
Penticton, BC
06.2002

Skills

  • Flexible
  • Reliable
  • Energetic
  • Great problem solver
  • Efficient Multitasker
  • Excellent Communication
  • Customer service Skills
  • Works great with all types of people
  • Customer service focus
  • Proficient computer skills
  • Ability to remain calm under stressful situations

Interests

  • Watching Movies and TV Shows
  • Video Gaming
  • Reading
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Baking

Timeline

Shift Lead

Crumbl Cookies
06.2022 - Current

Stay-at-Home-Mom

01.2006 - 06.2022

Medical Lab Assistant

Peter Lougheed Hospital
11.2004 - 01.2006

Floorwalker/shift supervisor

Wendy's Restaurant
01.2000 - 03.2004

High School Diploma - Biology, Chemistry, Physics

Penticton Secondary School

Medical Oce Assistant/Medical Lab Assistant certificate - Medical terminology, Anatomy and Physiology, Word, Transcription, Patient Care, EKGs and Venipuncture

MTI Community College

No Degree - Biology and Physics, English, Calculus and Chemistry

Okanagan Community College

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Tifanie Ferch