Tifanny D Roberts
Discovery Bay,CA
Summary
To obtain a position where my skills and years of experience will be utilized to support business goals, promote the mission, and positively respond to our community.
Overview
16
16
years of professional experience
Work History
Chief Executive Officer
Gentle Reliable Care Services
01.2020 - 09.2024
- Recruited and coached over 150 candidates, increasing client satisfaction by way of successful placements
- Streamlined onboarding and training processes, increased volume by 20%, and improved performance
- Established and managed client relationships, developed hiring guidelines, and boosted business by 25%
- Enhance hiring accuracy and tracking mechanism, achieved goals and objectives, maintained confidentiality
Project Lead
Diffusion Consulting Services
03.2019 - 12.2023
- Ensured HIPAA Compliance data collection, conducted effective EPIC Work queue production monitoring
- Facilitated data collection and processing for EHR distributions, Processed service request authorizations
- Utilized EPIC operating system, followed protocols, completed treatment justification and authorizations
- Contacted service providers, performed general office duties, resolved frontline issues
- Increased work efficiency by 15% and processed approximately 250 accounts daily with a 98% accuracy
Certified nursing assistant/ HHA
The Key
02.2017 - 02.2023
- Assisted patients with activities such as daily physical therapy, bathing, dressing, eating, using the toilet, etc
- Provided transportation to doctor & physical therapy appointments and checked and recorded vital signs
- Compassionately Listened to patients' concerns and communicated them to nurses, and dressed wounds
- Complied with safety protocols and procedures, and ensured patients' privacy and maintained confidentiality
- Transported patients between beds, wheelchairs, and other locations; lifted and safely moved the patient
- Recording dietary intake and other information and assisted with admission, transfer, or discharge activities
Certified nursing assistant/ HHA
ComForCare
04.2018 - 12.2022
- Assisted patients with activities such as daily physical therapy, bathing, dressing, eating, using the toilet, etc
- Provided transportation to doctor & physical therapy appointments and checked and recorded vital signs
- Compassionately Listened to patients' concerns and communicated them to nurses, and dressed wounds
- Complied with safety protocols and procedures, and ensured patients' privacy and maintained confidentiality
- Transported patients between beds, wheelchairs, and other locations; lifted and safely moved the patient
- Recording dietary intake and other information and assisted with admission, transfer, or discharge activities
Certified nursing assistant/ HHA
Senior Alternatives
07.2016 - 12.2022
- Assisted patients with activities such as daily physical therapy, bathing, dressing, eating, using the toilet, etc
- Provided transportation to doctor & physical therapy appointments, and checked and recorded vital signs
- Compassionately Listened to patients' concerns and communicated them to nurses, and dressed wounds
- Complied with safety protocols and procedures, and ensured patients' privacy and maintained confidentiality
- Transported patients between beds, wheelchairs, and other locations, lifted and safely moved the patient
- Recording dietary intake and other information, and assisted with admission, transfer, or discharge activities
Transitional service counselor
Youth links service Program
03.2019 - 12.2021
- Provided case management for at-risk youth, achieving an 85% employment placement rate, created resumes
- Mentored foster care youth, increasing housing placement success by 30%, provided job readiness counseling
- Established relationships with business and community-based organizations, removed employment barriers
- Developed soft skills, provided job coaching and retention services, and organized career-focused events
Emergency Room Clerk
Contra Costa Regional Medical Center
05.2018 - 12.2021
- Provided administrative support for the emergency room, data entry, and recorded patient information
- Maintained a 99% accuracy rate, reduced data entry errors by 25%, verified insurance eligibility (500 patients)
- Increased productivity and improved satisfaction scores by 20%, achieved a 95% collection rate for co-pays
- Collected deductibles, ensuring complete data collection for billing purposes accurately and in a timely manner
Utilization Clerk
Contra Costa Regional Medical Center
10.2018 - 12.2020
- Improved data entry speed by 20% through efficient handling of CPN referrals and hospital factsheets
- Reduced staff response times by 30% by effectively answering phone inquiries, and performed office duties
- Ensured 100% compliance with hospital standards while maintaining accurate billing records, other duties
- Accurately Collected HIPAA-compliant data, and complied with privacy regulations, policies and procedures
- Facilitated service request authorizations, approved or denied 200–300 accounts daily with a 95% time rate
- Communicated with service providers for medical justifications, reducing authorization delays by 25%, etc
Admission Coordinator
Sequoia Hospital
03.2016 - 12.2018
- Effectively managed the admission process and provided administrative support for Sequoia Hospital
- Reduced patient waits times by 40%, ensured accurate insurance verification, decreased billing errors by 15%
- Collected deposits and compassionately assigned rooms, enhanced overall patient experience and satisfaction
Residential Training Specialist
UCP Dove Villa
02.2009 - 09.2015
- Conducted skill assessments for developmentally disabled clients, achieving a 90% improvement in skills
- Coordinated transportation and security, ensuring 100% safety compliance for special needs clients
Education
General Education -
Modesto Junior College
Modesto, CACertified Medical billing & coding specialist -
Worldwide Educational services
Modesto, CACertified Nurse Assistant -
Treasure Island Job corps
Treasure Island, CAPeter Johansen High School -
Modesto, CASkills
- Administration & Management
- Administrative Support
- Served Diverse Populations
- Oversight Of Daily Operations
- Customer Intake & Orientation
- Crisis Intervention & Deflection
- Training & Supervision
- Compassionate Patient Care
- Workshops & Training
- Data Entry & Word Processing
References
Available upon request
Timeline
Chief Executive Officer
Gentle Reliable Care Services
01.2020 - 09.2024
Project Lead
Diffusion Consulting Services
03.2019 - 12.2023
Transitional service counselor
Youth links service Program
03.2019 - 12.2021
Utilization Clerk
Contra Costa Regional Medical Center
10.2018 - 12.2020
Emergency Room Clerk
Contra Costa Regional Medical Center
05.2018 - 12.2021
Certified nursing assistant/ HHA
ComForCare
04.2018 - 12.2022
Certified nursing assistant/ HHA
The Key
02.2017 - 02.2023
Certified nursing assistant/ HHA
Senior Alternatives
07.2016 - 12.2022
Admission Coordinator
Sequoia Hospital
03.2016 - 12.2018
Residential Training Specialist
UCP Dove Villa
02.2009 - 09.2015
General Education -
Modesto Junior College
Certified Medical billing & coding specialist -
Worldwide Educational services
Certified Nurse Assistant -
Treasure Island Job corps
Peter Johansen High School -
Similar Profiles
Joanna ClarkeJoanna Clarke
Nursing Administrator at Reliable Care Home Infusion Services, Inc.Nursing Administrator at Reliable Care Home Infusion Services, Inc.
Joann TranJoann Tran
Intern Dental Assistant at Gentle Care Dental OfficeIntern Dental Assistant at Gentle Care Dental Office
Athulya MohananAthulya Mohanan
Dental Assistant at Woolwich Gentle Dental CareDental Assistant at Woolwich Gentle Dental Care