Tifany Williams
Seattle,WA
Summary
Healthcare professional with 10 years of experience in insurance authorizations, denial management, remittance processing, and CPT coding. Extensive knowledge of medical insurance policies, payer guidelines that led to a 20% decrease in authorization department denials.
Overview
14
14
years of professional experience
Work History
Senior Patient Access Representative
Pacific Medical Centers
Seattle, WA
12.2016 - Current
- Oversaw referral production for 4 medical specialty departments, generating 100-200 daily referrals to ensure patient access.
- Processed 56 high-cost in-office procedures and injectable drugs, verifying documentation and coordinating timely authorizations and scheduling.
- Engineered a daily Epic tracking protocol for Neurology and Physical Medicine to flag approved authorizations nearing their expiration dates, accelerating insurance approval turn-around times.
- Collaborated with team to analyze Epic workflow data, identifying authorization gaps and decreasing insurance denials for in-office procedures.
- Led new-hire training for Physical Therapy referrals, covering insurance guidelines, authorization requirements, and referral processing using Availity and eviCore, Carelon healthcare information network systems.
Property Management Assistant
Allergo
Seattle, Washington
07.2012 - 12.2016
- Managed over 60+ tenant account records for 40+ properties through AppFolio, accurately entering, updating, and maintaining tenant information and documentation.
- Researched monthly rental market statistics using Zillow, organized property data for King County and Seattle area to support property agents in client interactions.
- Responded proactively to tenant inquiries and phone calls, addressing issues and concerns with a helpful approach to enhance tenant satisfaction.
- Digitized and transferred hard-copy documents into AppFolio property management system, improving record accessibility and transparency for tenants.
Education
Bachelor of Arts - Journalism
Howard University
Washington, DCSkills
- Authorization processing
- Referral management
- Authorization tracking
- HIPAA compliance
- Health insurance knowledge
- Medical terminology proficiency
- Revenue optimization
- Patient registration
- Patient relations
- Critical thinking
- Phone and email etiquette
Timeline
Senior Patient Access Representative
Pacific Medical Centers
12.2016 - Current
Property Management Assistant
Allergo
07.2012 - 12.2016
Bachelor of Arts - Journalism
Howard University