Kristin Liles

From 1999-2011 I worked in the Emergency Department. Checked in patients, verified insurance coverage, reviewed estimates, and handled payment collections. The last 5 years I was a shift Lead and would also be responsible for department staffing.

From 2011-2014 I worked in our Financial Clearance Department. I was responsible for insurance verification and authorizations.

From 2014-2019 I was a Financial Advocate. I was responsible for helping our uninsured and underinsured patients. We helped advocate Medicaid. COBRA coverage and financial Assistance.

From 2019-Current I work as a Specialty Service Coordinator. We schedule complex appointments for our Interventional Radiologist, Nuclear Medicine, Cardiopulmonary, Pulmonary and Vascular Clinics. We verify active insurance coverage, review demographics. review estimates, collect payments and go over any prep for their appointments.

• Reviewed, analyzed and corrected coordination of benefits (COB) discrepancies and other related issues to maintain integrity of insurance information.
• Acted as a liaison between employees and internal departments to coordinate benefits and accommodations when necessary.
• Served as a liaison between employees and internal departments, ensuring proper coordination of benefits and accommodations when necessary.
• Assisted colleagues in navigating complex cases involving multiple insurances or coordination of benefits scenarios.