Tifara Dawson-Roberts
Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Continental Currency Services of Nevada dba Cashla
Las Vegas, Nv
01.2017 - Current
- Managed customer service operations for currency exchange and money transfer transactions.
- Resolved customer issues involving foreign currency, remittances, and payment services.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained staff on cash handling, compliance, and branch service procedures.
- Maintained service standards for check cashing, bill payment, and remittance support.
- Reviewed transaction accuracy for exchange rates, identification, and documentation.
Education
High School Diploma -
South Shore High School
Brooklyn , NYSkills
- Currency exchange
- Funds transfer
- Cash management
- Transaction analysis
- Customer service
- Regulatory compliance
- Team training
- Problem solving
- Attention to detail
- Dispute resolution
Timeline
Customer Service Manager
Continental Currency Services of Nevada dba Cashla
01.2017 - Current
High School Diploma -
South Shore High School