Tiffan Broussard
Youngsville,LA
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Account Processor
US Bank NA
07.2019 - Current
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Analyzed financial data and generated accurate, insightful reports for management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Researched billing errors and discrepancies to initiate corrective action.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Senior Banking Associate
Gulf Coast Bank
05.2014 - 07.2019
- Excellent Customer service, positive attitude, strong listening skills, relationship building, handling money, Vault reponsibilities, assisting customers balance ledgers, find errors and offer solutions to banking issues
- Opening deposit accounts, assisting with C.ds, Iras and other savings needs.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Educated customers on features and benefits of banking products and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Evaluated client financial positions and identified most appropriate banking products.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Trained new hires on customer service policies and procedures.
- Processed applications for new accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Teller
Iberia Bank
09.2010 - 05.2014
- Excellent Customer service, positive attitude, strong listening skills, relationship building, handling money, balancing atm weekly, finding errors accurately and in a timely manner and responsive service
- Assisting in daily General ledger balancing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Cashier
Wal-Mart
10.2009 - 05.2010
- Customer service, handing money and making correct change, light cleaning and organization skills
- Strong communication skills
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Raising Cane's Chicken Fingers
04.2008 - 08.2008
- Organized Cleaned Customer Service Preparations before opening Restocked
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Floor Sale
Shoe Department
06.2007 - 09.2007
- Organizing shelves, cleaning aisles assisted costumers
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Recommended accessories and complementary purchases to boost revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science - Business Administration
Remington College
Lafayette, LA05.2010
Skills
- ADMINISTRATIVE SKILLS:
- Ms Office, Excel, Word, PowerPoint, Access, Outlook, and Quick books computerized
- Spreadsheets
- Strong written communication skills
- ACCOUNTING SKILLS:
- Accounts Payable
- Accounts Receivable
- Payroll
- Administrative Support
Accomplishments
- CERTIFICATIONS:
- N/A at this time
Timeline
Account Processor
US Bank NA
07.2019 - Current
Senior Banking Associate
Gulf Coast Bank
05.2014 - 07.2019
Teller
Iberia Bank
09.2010 - 05.2014
Cashier
Wal-Mart
10.2009 - 05.2010
Cashier
Raising Cane's Chicken Fingers
04.2008 - 08.2008
Floor Sale
Shoe Department
06.2007 - 09.2007
Associate of Science - Business Administration
Remington College
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