Tiffane Roundtree
St Petersburg
Summary
Driven by a strong work ethic and a commitment to excellence, dedicated to achieving greater success in my career. Consistently approach tasks with a focus on delivering premier customer service, striving to exceed expectations and contribute to the organization's overall success. Collaborate effectively with colleagues to work towards the attainment of organizational goals, aims, and objectives.
Overview
13
13
years of professional experience
Work History
Tax Collector Technician
Pinellas County Tax Collector
06.2022 - Current
- Provided exceptional customer service by promptly addressing client questions and concerns regarding their property taxes.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Provided excellent service to customers seeking driving permits or license renewals, resulting in positive feedback from clients.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Increased customer satisfaction by providing knowledgeable assistance with DMV rules, regulations, and procedures.
- Ensured compliance with state laws by verifying required documentation for vehicle title transfers and registrations.
Customer Care Representative
Transamerica
10.2020 - 06.2022
- Inbound/outbound customer service
- Educating clients and agents on products sold by the company and assisting them with understanding a contract
- Ensure each interaction results in a great and positive experience
- Provide solutions based on customer needs
- Display empathy
- Creating work orders, updating, and entering financial info and personal info
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Maintained high standards of customer service by building relationships with clients.
- Researched and resolved routine and complex issues.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
Recruitment Operations
Macys
09.2018 - 01.2019
- Call all eligible candidates and interview them by phone for a position at one of our locations
- Efficiently and effectively place candidates into the correct requisition
- Send correspondence and set up on-boarding dates and times
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
- Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
- Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
- Hired employees and initiated new hire paperwork process.
- Negotiated offer terms effectively, resulting in high acceptance rates among selected candidates.
- Ensured compliance with all federal, state, and local regulations related to recruitment practices.
Customer Service Representative
FIS Global
06.2015 - 07.2017
- Confirmed that changes were implemented to address customer concerns.
- Handled various customer queries and transactions efficiently by providing comprehensive information.
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Accurately recorded all details related to customer communications.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Customer Service Representative
Publix
01.2012 - 03.2013
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Determined charges for services requested, collect deposits or payments, or arrange for billing
Education
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01.2019
Skills
- MS Excel
- MS Word
- MS PowerPoint
- Typing Speed: 37 WPM
- Written and verbal communication
- Proofreading and editing
- Decision-making skills
- Time management skills
- Able to work independently
Accomplishments
In my current role I have received many compliments and recognition both externally and internally. I have won winner of the month multiple times in just my first year of employment.
Timeline
Tax Collector Technician
Pinellas County Tax Collector
06.2022 - Current
Customer Care Representative
Transamerica
10.2020 - 06.2022
Recruitment Operations
Macys
09.2018 - 01.2019
Customer Service Representative
FIS Global
06.2015 - 07.2017
Customer Service Representative
Publix
01.2012 - 03.2013
Associate of Science - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Similar Profiles
Angelia BrockmanAngelia Brockman
Customer Service Representative at Hillsborough County Tax CollectorCustomer Service Representative at Hillsborough County Tax Collector
Teresa MartinTeresa Martin
Clerk at Franklin County Tax CollectorClerk at Franklin County Tax Collector
Stacey BlairStacey Blair
Fiscal Technician at El Dorado County Tax CollectorFiscal Technician at El Dorado County Tax Collector