Rachel Carranza
Tarpon Springs,FL
Summary
- Accomplished Manager with a track record of strategic alignment and quality improvement at Pinellas County Tax Collector, adept at fostering relationships and driving organizational excellence. Skilled in analytical problem-solving and project management. Demonstrates strong time management and consensus-building abilities, enhancing operational outcomes and employee engagement.
- 25 years combined government sector experience in managing budgets, schedules, processes, team members, citizens (customers), and showing leadership in serving others.
- 13 years longevity with Pinellas County Tax Collector’s Office - 9 years of successful strategic planning leadership and leading or facilitating more than 45 projects to timely completion with a combined estimated cost savings of $2,307,136 (lienholder process/funds process improvements).
- Successful Sterling Master Examiner leading organizational assessments utilizing nationally recognized Baldrige Criteria for Performance Excellence for government industry and large healthcare organizations.
Overview
24
24
years of professional experience
Work History
Manager, Org. Analysis and Strategic Alignment
Pinellas County Tax Collector
09.2012 - Current
- 100% adherence and promotion of Pinellas County Tax Collector's Code of Conduct
- Developed and maintained relationships with Florida County Tax Collectors, inside/outside industry partners, and suppliers.
- Guide the organization to a continuous quality- and consistency-driven mindset using principles of the Sterling/Baldrige Management System.
- Launched streamlined quality assurance practices for Branch and Processing Operations as well as overseeing the management of quality improvement projects and PCTC's organizational scorecard.
- Oversee management of the organization’s business intelligence tool ensuring accuracy of information and data.
- Analyze dashboards consisting of key performance measures to identify gaps, trends, and opportunities to improve outcomes.
- Identify and set appropriate quality standards, parameters, and targets for PCTC services, processes, and measures.
- Oversee benchmarking activities with other Tax Collectors and industries.
- Perform regular analyses of turnover, retention, compensation, customer expectations, workforce expectations, customer dissatisfaction, and project management.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, including executive level, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Meeting or exceeding project and task deadlines.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Cultivated positive rapport with fellow employees to boost organizational morale and promote employee retention.
- Reduced waste and pursued development strategies to keep departments aligned with customer expectation targets.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Administration
City of Bandon Police Department
12.2000 - 07.2012
- Supervised and managed daily scheduling, tasking, and administration for law enforcement.
- Maintained positive relationships with city personnel, county sheriff, state police, FBI, and citizens.
- Worked closely with administration to maintain smooth operations.
- Worked closely administration to develop and implement best practices to improve citizen outcomes.
- Assisted in budget prep, expenditure review, and budget administration.
- Completed payroll reports and all documentation for operations and administration.
- Organized and oversaw training, administration and security activities of both full time and reserve police officers.
- Participated in departmental curriculum development, program administration, and committee management.
- Managed grant policy formulation, interpretations and administration.
- Responsible for all check fraud cases reported to the department and assisting district attorney prosecution cases.
- Served on advisory boards and committees to boost community policing efforts.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Conducted preliminary investigations at scenes of major crimes.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Apprehended offenders and conducted interviews and interrogations.
- Responded to emergency calls to provide assistance to citizens in need.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Monitored criminal activity in community to identify suspicious activity.
- Assisted in special investigations and crime prevention programs.
- Provided testimony in court proceedings.
- Handled citation and traffic violation paperwork.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Associate of Science - Paramedicine
Southwestern Oregon Community College
Coos Bay, OR12-2001
Skills
- Ability to establish and maintain highly effective working relations with others within and outside the organization
- Extensive knowledge of Tax Collector operations, services, and process
- Strong analytical and problem-solving skills
- Ability to manage projects and build consensus
- Strong time management skills with a proven ability to meet deadlines
Languages
Spanish
Native or Bilingual
Timeline
Manager, Org. Analysis and Strategic Alignment
Pinellas County Tax Collector
09.2012 - Current
Administration
City of Bandon Police Department
12.2000 - 07.2012
Associate of Science - Paramedicine
Southwestern Oregon Community College
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