Jeremy Sanders
Tarpon Springs,FL
Summary
Dynamic Shift Leader with a proven track record at Dunkin, excelling in team leadership and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and staff training. Committed to maintaining high standards of service and operational efficiency, fostering a positive work environment while ensuring compliance with quality protocols.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin
11.2021 - Current
- Supervised daily operations, ensuring adherence to quality and service standards.
- Trained and mentored team members on best practices for efficiency and customer service.
- Enhanced customer experience by addressing feedback and resolving issues promptly.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Fry Cook
Banquet Masters
09.2019 - 02.2020
- Ensured adherence to food safety and sanitation standards consistently.
- Operated kitchen equipment safely, maintaining functionality and cleanliness.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
Education
Associate of Arts - General Studies
St. Petersburg College
08-2021
Skills
- Cash handling
- Team leadership
- Positive attitude
- Problem-solving
- Staff training and development
- POS system operation
- Assigning work
- Rules enforcement
Languages
ASL
Elementary
Timeline
Shift Leader
Dunkin
11.2021 - Current
Fry Cook
Banquet Masters
09.2019 - 02.2020
Associate of Arts - General Studies
St. Petersburg College