Tiffaney Caskey
Southern California Orthopedic Institute
Valencia,CA
22
years of professional experience
Detail-oriented Patient Services Coordinator with 20+ years of experience in front desk operations, HIPAA compliance, and Epic software. Proven ability to manage high-volume patient operations while maintaining accuracy, professionalism, and patient confidentiality.
Work History
Patient Services Coordinator
19 Years 7 Months- Greet and assist patients
- Coordinate front-desk patient services for a high-volume medical practice, checking in approximately 120-180 patients per day while maintaining accuracy and efficiency.
- Verify and update patient demographic information
- Collect and process copayments and surgery fees
- Communicate effectively between physicians, medical assistants, and other departments to support patient care
- Prepare and organize patient charts prior to appointments
- Maintain strict patient confidentiality and adhere to HIPAA requirements when handling protected health information.
Medical Receptionist/Surgery Scheduler
2 Years 2 Months- Managed high-volume telephone calls, addressed patient inquiries, and efficiently routed messages to appropriate staff.
- Greeted and assisted patients
- Collected surgery fees and processed financial transactions
- Scheduled surgical procedures
Education
High School Diploma
Skills
Patient registration
Front desk operations
Epic software
Patient record management
HIPAA compliance
Strong organization
Timeline
Patient Services Coordinator
Southern California Orthopedic Institute
03.2007 - CurrentRead More
Medical Receptionist/Surgery Scheduler
Encino Plaza Surgery Center
01.2005 - 03.2007Read More
Van Nuys Adult School
High School Diploma
Read More