Tiffaney Clay
Georgetown,KY
Summary
Accomplished Project Manager with a proven track record, adept in project planning and client relations. Spearheaded multi-million dollar projects, ensuring timely completion and exceeding customer expectations. Demonstrated leadership in fostering team collaboration and achieving a significant increase in NOI, showcasing exceptional project management and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
Benchmark Heating & Air/Got Your 6 Plumbing
04.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Vice President of Operations-New Development
Steadfast Management Company
07.2018 - 04.2021
- Oversaw acquisition, budgeting, designing, planning and building of Senior Living community and Multi family apartment projects. $50 million + project, Preston Greens Senior Living
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Regional Vice President of Operations Nursing Home
Embassy Healthcare
04.2015 - 04.2019
- Oversaw 10 Skilled nursing facilities in Ohio and Kentucky.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Developed and executed comprehensive business plans to achieve organizational goals and objectives.
- Fostered strong relationships with key stakeholders for improved collaboration and decision making.
- Negotiated favorable contracts with vendors, securing advantageous pricing while maintaining quality standards.
- Oversaw risk management efforts within the region by identifying potential threats and implementing mitigation strategies.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Regional Vice Presidnet-New Aquisitions
Signature HealthCARE
01.2011 - 04.2015
- Oversaw 15 Skilled nursing facilities in Ohio, Tennessee and Kentucky. P&L and direct operations oversight of 1720 beds.
- increased NOI from $200k to 3 Million through cost containment, census increase and CMI increase.
- Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Led launch of new product lines, overseeing market research, development, and go-to-market strategies that significantly increased brand presence.
Exec Director-Licensed Nursing Home Administrator
Extendicare Health Services
01.2005 - 12.2011
- Operated 120 bed skilled nursing facility.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
Education
Master of Science - Healthcare Administration
University of Kentucky
Lexington, KY05.2007
Bachelor of Science - Business Administration And Management
University of Kentucky
Lexington, KY05.2004
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Customer Relations
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Fellow of the American College of Healthcare Executives (FACHE) - American College of Healthcare Executives.
- Licensed Nursing Home Administrator in Kentucky, Ohio and Tennessee
- Certified Septic System Installer in Kentucky
Timeline
Project Manager
Benchmark Heating & Air/Got Your 6 Plumbing
04.2021 - Current
Vice President of Operations-New Development
Steadfast Management Company
07.2018 - 04.2021
Regional Vice President of Operations Nursing Home
Embassy Healthcare
04.2015 - 04.2019
Regional Vice Presidnet-New Aquisitions
Signature HealthCARE
01.2011 - 04.2015
Exec Director-Licensed Nursing Home Administrator
Extendicare Health Services
01.2005 - 12.2011
Master of Science - Healthcare Administration
University of Kentucky
Bachelor of Science - Business Administration And Management
University of Kentucky
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Fellow of the American College of Healthcare Executives (FACHE) - American College of Healthcare Executives.
- Licensed Nursing Home Administrator in Kentucky, Ohio and Tennessee
- Certified Septic System Installer in Kentucky
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