Tiffaney Clay
Georgetown,KY
Summary
Accomplished Project Manager with a proven track record, adept in project planning and client relations. Spearheaded multi-million dollar projects, ensuring timely completion and exceeding customer expectations. Demonstrated leadership in fostering team collaboration and achieving a significant increase in NOI, showcasing exceptional project management and interpersonal skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
Benchmark Heating & Air/Got Your 6 Plumbing
Lexington, Ky
04.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Vice President of Operations-New Development
Steadfast Management Company
Lexington, KY
07.2018 - 04.2021
- Oversaw acquisition, budgeting, designing, planning and building of Senior Living community and Multi family apartment projects. $50 million + project, Preston Greens Senior Living
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Regional Vice President of Operations Nursing Home
Embassy Healthcare
Cleveland, OH
04.2015 - 04.2019
- Oversaw 10 Skilled nursing facilities in Ohio and Kentucky.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Developed and executed comprehensive business plans to achieve organizational goals and objectives.
- Fostered strong relationships with key stakeholders for improved collaboration and decision making.
- Negotiated favorable contracts with vendors, securing advantageous pricing while maintaining quality standards.
- Oversaw risk management efforts within the region by identifying potential threats and implementing mitigation strategies.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Regional Vice Presidnet-New Aquisitions
Signature HealthCARE
Louisville, Ky
01.2011 - 04.2015
- Oversaw 15 Skilled nursing facilities in Ohio, Tennessee and Kentucky. P&L and direct operations oversight of 1720 beds.
- increased NOI from $200k to 3 Million through cost containment, census increase and CMI increase.
- Led a team of district managers, ensuring consistent communication and collaboration for overall business success.
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Increased regional sales by developing and implementing strategic sales plans.
- Led launch of new product lines, overseeing market research, development, and go-to-market strategies that significantly increased brand presence.
Exec Director-Licensed Nursing Home Administrator
Extendicare Health Services
Lexington, Ky
01.2005 - 12.2011
- Operated 120 bed skilled nursing facility.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Collaborated with interdisciplinary teams to optimize resident care outcomes and promote a holistic approach to healthcare.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Coordinated staff schedules to maintain optimal staffing levels throughout the facility while minimizing overtime costs.
Education
Master of Science - Healthcare Administration
University of Kentucky
Lexington, KY05.2007
Bachelor of Science - Business Administration And Management
University of Kentucky
Lexington, KY05.2004
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Customer Relations
Certification
- National Association of REALTORS® (NAR) Membership - National Association of Realtors.
- Fellow of the American College of Healthcare Executives (FACHE) - American College of Healthcare Executives.
- Licensed Nursing Home Administrator in Kentucky, Ohio and Tennessee
- Certified Septic System Installer in Kentucky
Timeline
Project Manager
Benchmark Heating & Air/Got Your 6 Plumbing
04.2021 - Current
Vice President of Operations-New Development
Steadfast Management Company
07.2018 - 04.2021
Regional Vice President of Operations Nursing Home
Embassy Healthcare
04.2015 - 04.2019
Regional Vice Presidnet-New Aquisitions
Signature HealthCARE
01.2011 - 04.2015
Exec Director-Licensed Nursing Home Administrator
Extendicare Health Services
01.2005 - 12.2011
Master of Science - Healthcare Administration
University of Kentucky
Bachelor of Science - Business Administration And Management
University of Kentucky