Tiffaney Houston
Lake Station,IN
Summary
Highly skilled project management analyst with 8 years working in cross functional environments. Personable and successful at building strong professional relationships, managing large projects while maintaining high team morale and energy. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations. Committed to leveraging industry knowledge, leadership acumen, and project management expertise to deliver exceptional results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Coordinator
Matlen Silver (NiSource - Gas And Electric))
03.2023 - Current
- Liaise between departments to facilitate communication and keep appropriate parties updated on project developments.
- Track hours and expenses to keep project on task and within budgetary parameters.
- Supervise multiple projects from project start through delivery by prioritizing needs.
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Implemented process improvements leading to 25% increase in project efficiency.
Client Services Coordinator
Continuum Global Solutions (CVS Health)
11.2021 - 03.2023
- Communicated with clients and members regarding account services and statements.
- Analyzed data, identified irregularities, and rectified them.
- Mitigating risk, by identifying, escalating, and resolving issues across multiple delivery groups and/or projects.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Worked closely with client based team and management to implement project from inception to closure.
Project Coordinator
Integrated Therapy Practice
01.2020 - 12.2020
- Conducted planning and operational readiness assessments to provide effective transition.
- Clearly defined, understood, and communicated stakeholder requirements to the team and managed accordingly.
- Considered, prioritized, and balanced competing needs of geographically diverse stakeholders.
- Work with team leads and key stakeholders to devise best practices and continuous improvement for project delivery.
- Tracked and reported project milestones and provided status reports via Dashboard, and other business intelligence tools within the communication plan.
Junior Project Analyst
AAA Insurance
06.2015 - 06.2019
- Built high-performing infrastructure through effective staff supervision and guidance
- Reconciled accounts with missing payments due to systems integration.
- Created billing functionalities to achieve revenue goals
- Reduced delinquent accounts, and days still outstanding by20% + from 30 to 15 days by coordinating the collection process
- Aligned campaign objectives and KPIs with client business goals, developed performance measurement plans, and recommended campaign optimization.
Education
Bachelor of Science - Health and Wellness
Purdue University Global
West Lafayette, IN11.2022
Skills
- Project Management
- Work Planning and Prioritization
- Staff Training
- Customer Relations Specialist
- Document Control
- Budget Administration
- Business Process Improvement
- Strategic Planning and Analysis
- Teamwork/Leadership
- Problem Solving and Decision Making
Accomplishments
- Short List Mention for over $1 million-dollar premium to be reached in 2016 for AAA Insurance
Affiliations
- Member of the Golden Key Honor society
Certification
- Licensed Notary Public
Timeline
Project Coordinator
Matlen Silver (NiSource - Gas And Electric))
03.2023 - Current
Client Services Coordinator
Continuum Global Solutions (CVS Health)
11.2021 - 03.2023
Project Coordinator
Integrated Therapy Practice
01.2020 - 12.2020
Junior Project Analyst
AAA Insurance
06.2015 - 06.2019
Bachelor of Science - Health and Wellness
Purdue University Global
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