Tiffaney Pannozzo
Middletown,CT
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work History
Cashier
Petco Animal Supplies Stores Inc.
05.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
food prep/ cook dishwasher/ server
Red & Black Café
09.2022 - Current
- Washed dishes at a busy bistro on the Wesleyan campus catering to students and the general
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
server
Steamed
04.2022 - 08.2022
- Served food and drinks at a trendy mid-town Asian restaurant
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Managed inventory of dining supplies to prevent shortages during service.
hairdresser
Self-employed
01.2009 - Current
- Washed, cut, colored and styled hair in customers’ homes
- Provided best-in-class customer service and advice
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Medical Assistant Certificate - undefined
Capitol Community College
Hartford, CT01.2020
License - Hair, Nails, Skin
American Academy of Cosmetology
Danbury 01.2001 - 06.2002
Skills
- Team collaboration
- Customer service
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Time management skills
- Reliability and punctuality
- Cash register operation
- Product restocking
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Product recommendations
Timeline
Cashier
Petco Animal Supplies Stores Inc.
05.2024 - 08.2024
food prep/ cook dishwasher/ server
Red & Black Café
09.2022 - Current
server
Steamed
04.2022 - 08.2022
hairdresser
Self-employed
01.2009 - Current
License - Hair, Nails, Skin
American Academy of Cosmetology
01.2001 - 06.2002
Medical Assistant Certificate - undefined
Capitol Community College
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