Tiffaney Pattman
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Case Manager
Volunteers of America Michigan, SERV East
04.2023 - Current
- Performed assessments with potential participants including C-SSRS (Columbia Suicide Severity Rating Scale)
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Community Care Advocate
United Way For Southeastern Michigan
02.2022 - 04.2023
- Answers crisis calls and provides information and referrals to community members who need assistance
- Demonstrated compassion and empathy while employing exceptional listening skills in order to fully understand caller’s need and recommend effective alternatives for resolution.
- Worked effectively with staff from all departments to coordinate resolutions.
Closing Operations Specialist
United Wholesale Mortgage
11.2020 - 01.2022
- Answered calls and responded to inquiries from mortgage broker and title companies and provided assistance with completing necessary requirements for the closing process of a mortgage loan.
- Collected, arranged, and input information into database system.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Retail Associate Manager
T-Mobile U.S.A
03.2006 - 10.2020
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Education
Master of Science - Psychology
University of Phoenix
06.2012
BBA - Computer Information Systems
Western Michigan University
Kalamazoo, MI06.2004
Skills
- Case Planning
- Interdisciplinary Collaboration
- Multitasking and Organization
- Staff Training
- Program Eligibility
- Community Resources
- MS Office
- Case Notes
- Goal Attainment
- Customer Outreach
- Effective Working Relationships
- Customer Transactions
- Employee Feedback
Timeline
Case Manager
Volunteers of America Michigan, SERV East
04.2023 - Current
Community Care Advocate
United Way For Southeastern Michigan
02.2022 - 04.2023
Closing Operations Specialist
United Wholesale Mortgage
11.2020 - 01.2022
Retail Associate Manager
T-Mobile U.S.A
03.2006 - 10.2020
Master of Science - Psychology
University of Phoenix
BBA - Computer Information Systems
Western Michigan University
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