Tiffaney Robinson-Duane
Seattle,WA
Summary
Results-oriented higher education professional with a Master's degree and over 25 years of experience in student services. Deep understanding and knowledge of student services processes, procedures, and policies. Subject matter expert in admissions, evaluations, and registration administration. Played an active leadership role in the successful PeopleSoft conversion and ongoing maintenance. Skilled in analyzing business processes and creating effective solutions, particularly in the intersection between departments in Campus Solutions and Finance pillars. Proven track record of initiating and implementing changes and improvements to program processes within a team environment. Developed end user standard operating procedures in admissions and enrollment services. Strong desire and ability to analyze processes to ensure smooth delivery of services. Exceptional talent for explaining complex ideas and policies using easily understood examples. Committed to equity, diversity, and inclusion, with a focus on effective student support interventions and inclusive hiring practices to enhance campus diversity and accurately reflect the student population. Proficient in legacy/HP systems with 7+ years of experience in FAM, SMS, and FMS. Experienced PeopleSoft Campus Solutions user for over 4 years with 5+ years of experience in PeopleSoft conversion preparation. Banner user for 5 years at Pacific Lutheran University from 2001-2006.
Overview
13
13
years of professional experience
Work History
Acting Registrar
North Seattle College
07.2024 - Current
- Research PeopleSoft errors in enrollment and between departments (advising, finance and financial aid)
- Work with Washington State Board of Community and Technical Colleges to enact curriculum changes and updates in PeopleSoft
- Clean up historical data in PeopleSoft conversion
- Co-lead Enrollment Services reorganization
- Change management
- Policy analysis to align procedures to state and federal standards
- Implement changes to streamline processes
- Troubleshoot National Student Clearinghouse historical reports and issues
- Research job classifications for Enrollment Services team and align job classification descriptions with Enrollment Services work
- Assist Dean of Student Success with proposing new organizational structure of Enrollment Services
- Meet with select staff to address and rectify historical and systemic bias against them
- Change practices perpetuating long-term systemic racism against students and staff of color.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Evaluate staff performance and provide coaching to address inefficiencies.
- Create and manage project plans, timelines and budgets.
- Provide reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
- Conduct regular reviews of operations and identify areas for improvement.
- Develop effective improvement plans in alignment with goals and specifications.
- Evaluate customer needs and feedback to drive service improvements.
- Generate reports detailing findings and recommendations.
- Devise and implement processes and procedures to streamline operations.
- Collect, arrange, and input information into database system.
- Help meet changing demands by recommending improvements to business systems or procedures.
- Educate staff on organizational mission and goals to help employees achieve success.
Acting Dean and Registrar
North Seattle College
06.2024 - 07.2024
- Change management
- Align procedures to state and federal standards
- Policy analysis
- Business Systems Analysis
- Research technical information
- Manage curriculum updates and changes in PeopleSoft
- Manage security access requests in PeopleSoft
- Work across campus to rebuild relationships with stakeholders and Enrollment Services.
Interim Assistant Registrar
North Seattle College
02.2024 - 06.2024
- Business Systems Analysis
- Policy analysis
- Suggest changes to streamline processes
- Reengage lost processes and productivity
- Reintroduce standard college practices and procedures
- Align Enrollment Services with state and federal regulations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Performed wide-ranging administrative, financial and service-related functions.
Consultant
Shoreline Community College
10.2022 - 06.2023
- System stabilization in PeopleSoft
- Policy analysis
- Suggest changes to streamline processes
- Troubleshoot Enrollment Services processes
- Research technical information.
- Developed effective improvement plans in alignment with goals and specifications.
Associate Registrar
Pierce College
11.2018 - 10.2022
- Co-Lead with the Registrar enrollment services through conversion to PeopleSoft
- Co-lead with the Registrar in daily operations of Enrollment Services department
- Create infrastructure and standard operating procedures for Admissions and Evaluations processing in PeopleSoft
- Develop best practices and standard operating procedures in Admissions, Evaluations, Enrollment Services in PeopleSoft
- Troubleshoot PeopleSoft issues in Admissions, Evaluations, Cashiering, Enrollment, Financial Aid and Advising
- Subject matter expert in Enrollment Services
- Make determinations on exceptions to policy for Excused Withdrawals, Grade Forgiveness, and Degree Requirements
- Active member of Student Services Leadership Team (collaboration between leadership in Student Success and Enrollment Services)
- Assist with planning, facilitating, and presenting three times yearly at Student Success and Enrollment Services professional development training days
- Develop and present staff trainings in end-user usage of PeopleSoft
- Collaborate with Financial Aid and Cashiering to develop best business practices in PeopleSoft
- Review and change current procedures within the scope of policies to remove barriers for students.
Program Manager of Admissions and Evaluations
Pierce College
08.2016 - 10.2018
- Worked closely with students, faculty and staff concerning the admissions process and the credential evaluation process
- Analyzed data for best practices and timeliness of evaluation of student academic records
- Reviewed and revised policies and procedures in the admissions and evaluations offices
- Trained staff in proper procedures in Admissions and Evaluations
- Worked closely with other departments to align policies and procedures with student success as the primary focus
- Served as a representative of Pierce College on state-level and local community councils
- Served as a representative for the Enrollment Services department on Pierce College workgroups and councils.
Program Support Supervisor
Pierce College
09.2013 - 08.2016
- Interpreted federal, state, and local college policies, rules and regulations concerning financial aid daily
- Awarded federal, state aid and institutional funding including Opportunity Grant and scholarships, Pierce First scholarships, and Emergency Grant Funds
- Collaborated with Registration, Admissions, Evaluations, Cashiering and Advisers to resolve financial aid issues at Fort Steilacoom, Puyallup and JBLM campuses
- Analyzed program requirements and processes to meet requirements
- Reconciled weekly and monthly reports
- Analyzed data regarding customer service and student retention efforts
- Performed verification of student eligibility for financial aid
- Evaluated high school transcripts (foreign and domestic) for federal compliance with financial aid requirements
- Evaluated prior transcripts for Ability to Benefit requirements for financial aid eligibility
- Interpreted and applied Satisfactory Academic Progress policies.
Program Assistant
Pierce College
06.2013 - 09.2013
- Explained complex financial aid policies and procedures and assist students in understanding financial aid award letters, verification requirements, and file completion
- Answered complex financial aid inquiries via email, phone and in-person
- Ensured appropriate documentation was received, tracked in the financial aid management system and filed
- Assisted with Return of Title IV funds.
Office Assistant 3
Highline College
06.2011 - 06.2013
- Assisted students and staff in all aspects of registration
- Assisted with outgoing and incoming transcript processing
- Filed student records
- Updated student records in Student Management Systems Database
- Created student identification cards.
Education
Master of Science - Management and Leadership
Western Governors University
Salt Lake City, UT02.2020
Bachelor of Interdisciplinary Arts & Sciences - undefined
University of Washington
Tacoma, WA03.2008
Associates of Arts & Sciences - undefined
Tacoma Community College
Tacoma, WA12.1998
Skills
- Leadership in PeopleSoft conversion
- Data-Driven Decision Making
- Policy analysis
- Business Analysis
- Report Generation
- Enrollment Management
- Interdepartmental Collaboration
- Database Administration
- Problem-solving aptitude
- Excellent Communication
- Time Management
- Team building
Affiliations
- Member of the Admissions and Registration Council (ARC)
- Member of Pacific Association of Collegiate Registrars and Admissions Officers (PACRAO)
- Former member of Financial Aid Council
Professional Development
- NCORE Oahu, Hawaii, 05/2024
- Cohort member of 2019-20 Leadership and Development Institute in PACRAO, 2019-2020
- Pacific Association of Collegiate Registrars and Admissions Officers (PACRAO) conference, 10/2019
- Council for Adult and Experiential Learning (CAEL) International Conference, 11/2018
- Intercollege Relations Council (ICRC) annual meeting, 2018 and 2020
Timeline
Acting Registrar
North Seattle College
07.2024 - Current
Acting Dean and Registrar
North Seattle College
06.2024 - 07.2024
Interim Assistant Registrar
North Seattle College
02.2024 - 06.2024
Consultant
Shoreline Community College
10.2022 - 06.2023
Associate Registrar
Pierce College
11.2018 - 10.2022
Program Manager of Admissions and Evaluations
Pierce College
08.2016 - 10.2018
Program Support Supervisor
Pierce College
09.2013 - 08.2016
Program Assistant
Pierce College
06.2013 - 09.2013
Office Assistant 3
Highline College
06.2011 - 06.2013
Master of Science - Management and Leadership
Western Governors University
Bachelor of Interdisciplinary Arts & Sciences - undefined
University of Washington
Associates of Arts & Sciences - undefined
Tacoma Community College
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