Minh To
Renton,WA
Summary
Dynamic team leader and adept problem-solver with proven adaptability and exceptional communication skills honed at North Seattle College and Target. Excelled in enhancing customer satisfaction and mentoring team members, showcasing meticulous attention to detail and critical thinking. Demonstrated success in driving engagement and efficiently resolving complaints, underscoring a commitment to excellence and collaborative teamwork.
Overview
2
2
years of professional experience
Work History
Front Desk Assistant
North Seattle College
Seattle, USA
10.2022 - 03.2024
- Provides information on the office's services, directing resources to students and staff
- Includes managing incoming phone calls, transferring them as necessary, and checking voicemail messages
- General office tasks such as photocopying, faxing, filing, emailing, and mailing are part of the daily responsibilities
- Additionally, support International Programs events and preparing orientation materials
Guest Advocate
Target
Bellevue, WA
05.2024 - Current
- Mentored junior team members and managed employee relationships.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints in a professional manner.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Student Leader
North Seattle College
Seattle, USA
09.2023 - 03.2024
- Student Leaders coordinate and execute activities and initiatives that promote engagement
- Student leaders develop leadership and professional skills to implement programs, activities, and advocacy efforts that benefit each student
- Bring the student perspective to the table, highlighting the qualities and qualifications important for the role
- Attend and contribute to committee meetings, review candidate applications, and possibly interview candidates
- Communicate with peers, gathering their input and keeping them informed
- Maintain confidentiality throughout the process
Education
Associate of Business Administration - Management
North Seattle College
Seattle, WA06-2024
High School Diploma -
THPT Nam Ha
01.2021
Skills
- Adaptability
- Effective Team Player
- Administrative skills
- Critical Thinking
- Exceptional communication
- Complaint handling
- Meticulous Attention to Detail
- Team Leadership
Languages
- Native Vietnamese, Native
- English, Highly Proficient
- Japanese, Beginner
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Guest Advocate
Target
05.2024 - Current
Student Leader
North Seattle College
09.2023 - 03.2024
Front Desk Assistant
North Seattle College
10.2022 - 03.2024
Associate of Business Administration - Management
North Seattle College
High School Diploma -
THPT Nam Ha
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