Katerin Linares
Alexandria,VA
Summary
At LADO INTERNATIONAL INSTITUTE, I excelled as a Front Desk Assistant, where my adept problem-solving and empathetic listening skills enhanced customer satisfaction. Expert in calendar management and inbound call handling, I significantly improved client account accuracy and service efficiency, showcasing my adaptability and commitment to excellence in customer service.
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
LADO INTERNATIONAL INSTITUTE
Vienna, VA
10.2023 - Current
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Transmitted information or documents to customers through email.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Education
High School Diploma -
T.C Williams High School
3330 King St, Alexandria, VA 2230206-2023
Skills
- Problem-solving skills
- Listening Skills
- Cultural Sensitivity
- Calendar Management
- Payment Processing
- Inbound Call Management
- Payment verification
- Customer Service
- Multitasking and Organization
- Adaptability
- Empathetic Listener
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk Assistant
LADO INTERNATIONAL INSTITUTE
10.2023 - Current
High School Diploma -
T.C Williams High School
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