Tiffani Bergeron
Oakdale,CA
Summary
Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
16
16
years of professional experience
Work History
Supervisor in Clinical Office
AllCare IPA
Modesto, CA
01.2016 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Motivated and supervised 14 Medical Assistants and Nurse Practitioners in delivering quality patient care.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Documented patient information in EMR and prepared paperwork for Nurse Practitioners.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
Lead Medical Assistant
Pathway Healthcare
Oakdale , CA
07.2013 - 12.2015
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Documented patient information in EMR and prepared paperwork for provider.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 50 + patients per day.
- Assisted physicians with clinical procedures such as minor office procedures and woman health exams.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Lead Medical Assistant
J. Fernando Elias MD
Modesto, CA
05.2011 - 06.2012
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Maintained front and back office
- Authorizations and referrals
- Sterilization of equipment
- P Vaccinations for pediatric patients
- Authorizations and Referrals
Back Office Lead Medical Assistant
Talminder Hundal MD
Modesto, CA
06.2002 - 03.2008
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented patient information in EMR and prepared paperwork for physician.
- Assisted physicians with clinical procedures such minor office procedures.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed EKG and Holter testing
Education
Medical Assistant Certificate - Medical Assistant Certificate
Andon College
Modesto, CA08.2000
Skills
- Employee Performance Evaluations
- Medication Understanding
- Clinical Assistance
- Determining Staffing Needs
- Incident Reports
- EMR Systems
- Intramuscular Injections
- Team Meeting Management
Timeline
Supervisor in Clinical Office
AllCare IPA
01.2016 - Current
Lead Medical Assistant
Pathway Healthcare
07.2013 - 12.2015
Lead Medical Assistant
J. Fernando Elias MD
05.2011 - 06.2012
Back Office Lead Medical Assistant
Talminder Hundal MD
06.2002 - 03.2008
Medical Assistant Certificate - Medical Assistant Certificate
Andon College
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