Tiffani Block
Operations & Sales Leader | Insurance Agency Management
Schertz,TX
Summary
Results-driven insurance professional with experience leading office operations, driving sales production, and developing team performance within a high-volume agency environment. Skilled in client retention, employee training, and streamlining workflows to improve efficiency and service quality. Recognized for balancing operational leadership with consistent production while maintaining strong customer relationships.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Agency Director
Alex Post State Farm
San Antonio
01.2026 - Current
- Oversee daily office operations and team performance, supporting production, training, and workflow efficiency
- Lead onboarding, interviewing, and coaching efforts to improve employee performance and customer experience
- Support client retention and production through relationship management and coverage education
- Produced 282 applications and $406K+ in written premium in 2025 while leading team development and hiring efforts
- Scaled production from 51 applications ($112K) in 2023 to 282 applications ($406K) in 2025 while transitioning from service-focused to full production and leadership responsibilities
Team Leader
Alex Post State Farm
San Antonio
01.2023 - 12.2025
- Supervised team performance and assisted with training, development, and day-to-day support
- Helped improve workflows and maintain service standards in a high-volume environment
- Supported production efforts and customer retention through consistent client interaction
Team Member
Alex Post State Farm
San Antonio, TX
05.2022 - 01.2023
- Provided client support, policy servicing, and quoting across multiple lines of business
- Built foundational knowledge in insurance products and customer relationship management
- Contributed to team production and service goals
Operational Manager
IbexGlobal
San Antonio, TX
11.2021 - 05.2022
- Drove account financials through team utilization, optimal staffing levels and schedule adherence.
- Coordinated and encouraged professional development among direct reports.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Treated associates with fairness and respect, providing recognition of accomplishments.
Operations Supervisor
Ibex
San Antonio, TX
06.2020 - 11.2021
- Managed and coached a team of 15–25 customer service advisors to meet performance and service goals
- Developed processes and training to improve customer experience and team productivity
- Collaborated across departments to resolve issues and support operational efficiency
Customer Service Representative
Ibex
San Antonio, TX
06.2019 - 06.2020
- Delivered high-quality customer support, resolving issues and maintaining strong satisfaction levels
- Documented interactions and utilized systems to track and manage customer needs
- Consistently met performance metrics and contributed to team productivity goals
Commission Sales Associate
Cellular Sales Verizon
San Antonio, TX
09.2018 - 05.2019
- Used consultative sales approach to identify customer needs and recommend appropriate solutions
- Built strong client relationships to drive sales and customer satisfaction
- Consistently met sales activity goals and maintained product knowledge
Retail Sales Associate
Victoria Secret
Lawton, OK
09.2017 - 09.2018
- Assisted customers with product selection and delivered strong in-store experience
- Supported merchandising and store presentation to drive sales
- Maintained company standards and contributed to team sales goals
Education
Completed December 2025 -
Future Legacies – Leadership & Personal Development Program
01.2025 - 12.2025
Completed June 2023 -
Trophy Club –Professional Development & Training
06.2023 - 06.2024
High School Diploma -
High School -Home Schooled
Lytle, TX05-2014
Skills
- Insurance Sales & Production
- Client Relationship Management
- Policy Servicing & Retention
- Cross-Selling & Coverage Education
- Office Operations Management
- Workflow & Process Improvement
- Employee Training & Onboarding
- Team Development & Coaching
- Conflict Resolution
- CRM Systems & Client Management
- Data Tracking & Reporting
- Time Management & Prioritization
Texas Licensed Insurance Agent
- General Lines P&C
- Commercial
- Life & Health
Timeline
Agency Director
Alex Post State Farm
01.2026 - Current
Completed December 2025 -
Future Legacies – Leadership & Personal Development Program
01.2025 - 12.2025
Completed June 2023 -
Trophy Club –Professional Development & Training
06.2023 - 06.2024
Team Leader
Alex Post State Farm
01.2023 - 12.2025
Team Member
Alex Post State Farm
05.2022 - 01.2023
Operational Manager
IbexGlobal
11.2021 - 05.2022
Operations Supervisor
Ibex
06.2020 - 11.2021
Customer Service Representative
Ibex
06.2019 - 06.2020
Commission Sales Associate
Cellular Sales Verizon
09.2018 - 05.2019
Retail Sales Associate
Victoria Secret
09.2017 - 09.2018
High School Diploma -
High School -Home Schooled